Description
When you are looking at a city's skyline or any of the latest cars and trucks,
chances are you're seeing our products. Through Guardian Glass, a Guardian
Industries company, we make high- performance, energy efficient glass for
homes and buildings.
And perhaps most of all, we make the ideas, formulas and processes that make
these products possible. Guardian Industries is 18,000 people working to make
products that improve people's lives! To Learn more, visit our website at:
https://www.guardian.com
Guardian Glass is seeking you to become our next Field Certification Engineer
FCE
Guardian 's Field Certification Engineers (FCE) provide on-site and remote
technical support to Guardian customers. The position has primary
responsibility for customers in Egypt.
* Partner with customers to meet and exceed the requirements and guidelines of the various Select Fabricator certification programs established by Guardian.
* Assist the Select Fabricator with the identification and implementation of Manufacturing KPIs and cost of product quality initiatives.
* Develop and deliver continuous improvement and training to designated Select Fabricator locations, assisting site personnel by sharing best practices, policies, and procedures to meet and exceed established quality and production goals.
* Partner with the sales and quality groups to identify the highest priority customers.
* Lead the initial response to identified field quality complaints. Utilize appropriate technical tools, including coating detectors, optical quality tools, and photo spectrometers to diagnose and communicate root cause.
* Provide technical support for new product launches at major customers, to include training of key personnel.
* Create written reports, letters, summaries, as appropriate, to share issues, findings, and recommendations with customers and internally within Guardian.
* Demonstrate focus and urgency in responding to customer issues.
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