Reservation Agent

Reservation Agent

We are looking for a detail-oriented reservation agent to assist our customers
with their booking needs. You will provide various planning and booking
services, including answering customers' questions, and booking rooms
Being a Pullman employee means embodying and conveying the brand mindset
through the values of open mindedness, forward thinking and drive.

What is in it for you:
* ALL Heartist benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21

What you will be doing:

• Making reservations for customers based on their various requirements and budgetary allowances.


• Checking the availability of accommodation on the customers' desired travel dates.


• Processing payments and sending confirmation details to customers.


• Sorting out any issues that may arise with bookings or reservations.


• Selling and promoting reservation services.


• Answering any questions customers might have about the reservation process.


• Up-selling, when appropriate, by informing customers of additional services or special packages.


• Providing support to customers who may need to amend or cancel a reservation

Your experience and skills include:

• Saudi National ONLY


• Experience in the Reservations field is a must


• Excellent English Language


• Excellent written and verbal communication skills.


• Strong attention to detail, Highly responsible, organized & reliable


• Strong interpersonal and problem solving abilities


• Ability to multi-task and work well under pressure
  (Please Note that any applicant that's not related to the role will not be
  considered)

Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in
the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and
the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This
masterpiece offers the finest hospitality in Makkah, having ‎1315 elegantly
appointed rooms and suites with extravagant amenities, two contemporary dining
options and five-star-deluxe services filled with spirituality while enjoying
direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor 's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS