Company Description
What is in it for you:
* ALL Heartist benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in
the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and
the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This
masterpiece offers the finest hospitality in Makkah, having 1315 elegantly
appointed rooms and suites with extravagant amenities, two contemporary dining
options and five-star-deluxe services filled with spirituality while enjoying
direct views over the holy Kaaba.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world
Job Description
*
Greeting/Attitude
: The CALL CENTER AGENT will follow strictly the telephone standards
established, will talk with a friendly tone of voice and will keep high level
of respect and a positive attitude.
* Follow up
:
The CALL CENTER AGENT will act quickly and efficiently, following the guest
requests and instructions received by her/his supervisor.
* Organization
:
She/he will ensure that Operator Room is perfectly tidy at all times.
* Telephone transfers
: The CALL CENTER AGENT will be attentive to all guest requests. When
directing the calls accuracy is very crucial. Internal extension numbers must
be known by heart.
* Privacy
:
The CALL CENTER AGENT will be attentive to respect the privacy/confidentiality
of the information, or guest names available at the operator room. He/she will
ensure not to transmit any guest name, or guest history information.
* Wake Up Calls
: The CALL CENTER AGENT will ensure that any wake up call requested by a guest
is performed at the exact time. She/he is responsible to ensure that the
reports are collected from the Front Desk and that the discrepancy with the
operator records is controlled.
* Guest Messages
: The CALL CENTER AGENT will be attentive when they receive a message for a
guest to take all the information and record them carefully. She/he will
ensure that the guest has well received the message with full information.
* Calls Handling
: The CALL CENTER AGENT is responsible to ensure that all phone calls are
answered within 3 rings; he/she will then find the polite and tactful way to
keep on hold a guest when it is required.
Qualifications
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