We are Allianz Partners. The leader in assistance and insurance solutions in
the areas of international health, assistance, automotive, and travel
insurance. Allianz Partners is a global family of over 19,000 employees across
78 countries. This role is in the International Health part of the business,
which has a number of well-known customer-facing brands such as Allianz Care,
Nextcare, and Medi24.
The International Health line of business provides international health, life
and disability insurance and services, reinsurance, and administration
services to a wide range of customers. These include multinational companies,
intergovernmental organizations (IGOs), non-governmental organizations (NGOs),
private individuals, families, and students. Our mission is to ensure that
customers have access to quality healthcare through our support, care, and
commitment to go the extra mile. We are a truly global health partner for our
customers, ensuring fast and simple access to the best advice, treatment, and
value for our customers.
Summary:
Our Care Advisors support customers in many different languages and are the
first point of contact of our clients worldwide (including brokers and medical
providers). The Care Advisors must anticipate and meet the needs of our
clients as well as coordinate interdepartmental work, consistently delivering
a high quality service and committing to continuous improvement.
KEY REQUIREMENTS
* Experience in a customer facing role
* Previous experience in Call Centre environment would be beneficial
* Previous experience in an Insurance or Medical environment would be beneficial
* Experience working in pressurized environment with tight deadlines
* Strong Knowledge of Microsoft Office ( Excel, Word)
* Fluency in English
* Fluency in German is a must
Must be fully flexible to work rotating shift patterns including shift work,
nights and weekends.
Job Level:
Entry Level
Location:
EG
Available until:
20/11/2022
Area of Expertise:
Operations
Unit:
Allianz Partners
Employing Entity:
Nextcare Egypt
Job Type:
Full-Time
Remote Job:
Not applicable
Employment Type:
Permanent
ID:
18038