Bakery Section Manager
Role Purpose:
The Section Manager is responsible for implementing quality, range and
freshness standards of offered goods to attract customers in order to achieve
the set sales targets. The role holder is also responsible for exceptional
customer service is delivered within the section.
Role Details - Key Responsibilities and Accountabilities:
Store Strategy Development and Implementation
* Monitor and report competitor activities (prices, range, promotional activities etc.) to ensure competitive advantage
* Negotiate internal promotions with suppliers to enforce the image of discount inside the section
* Oversee the establishment of a competitive assortment offer
* Stay informed about competition activities in the store's catchment's area and take necessary measures
Commercial Performance
* Oversee commercial policy agreed for the store pricing
* Ensure the proper conservation, utilization and profitability of the department's assets
* Oversee the products assortment in the section
* Support comparative studies within section that can contribute to the efficiency of the commercial concepts
Merchandise and Stock Management
* Provide inputs on the price image and freshness image
* Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
* Oversee initiatives to ensure lowest waste and shrinkage ratio
* Control orders and follow up on deliveries
* Control the display of new products while maintaining Plano-gram
* Control merchandisers' attendance and performance
Store Service Functions
* Enforce safety, health and security rules as per internal standards and external rules and regulations
* Ensure the implementation of the security and hygiene procedures for assets and employees in the section
* Ensure the team is delivering excellent customer service when answering questions and promoting sales
* Enforce the application and protection of company's "Know-How"
* Attend to customers when they need support and offer solutions
* Manage and control displays and ensure correct pricing is implemented at all times
Human Capital Responsibilities
* Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
* Apply and follow MAF Retail's Human Capital corporate policies and relevant procedures and instructions
* Provide training and feedback to diret reportees when required
* Develop employee schedule for staff members in team
Personal Characteristics and Required Background:
Minimum Qualifications/education
* Diploma in Commerce or Finance
Minimum experience
* 2+ years in Retail Business, 1+ year in an operations supervisory role
Skills
* Communication and presentation skills
* Customer service orientation
* Time management
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