Deputy Manager, Mall - Egypt (Mall of Egypt)

Majid Al Futtaim invites you to join us in our quest to create great moments
for everyone, everyday! We are the leading shopping mall, residential
communities, retail and leisure pioneer across the Middle East, Africa and
Asia, serving over ‎560 million visitors a year. For the past two decades, we
have shaped the consumer landscape across the region, transforming the way
people shop, live and play, while maintaining a strong sustainability track
record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over ‎40,000 team members in ‎15 international markets
representing over ‎100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Role Purpose:

The position is mainly responsible for overseeing the assigned mall P&L and
day to day management and operations in terms of Mall Presentation, Security,
Safety, Cleaning, Engineering, Facilities and Ambience and ensure that it is
kept up to the highest standards to meet / exceed all tenant / customers'
requirements in line with the overall business objectives.

Role Details - Key Responsibilities and Accountabilities:

• Assist Mall Manager in Preparing for approval the annual business plan for the assigned mall and once approved deliver the agreed targets, monitoring performance monthly and developing where relevant the appropriate action plans to correct variances.


• Assist Mall Manager in Planning and monitoring CAPEX/Operating budget for the assigned mall and ensure that the utilization of the same is within the agreed budget.


• Organize the day-to-day management of the mall to achieve the highest levels of Mall Management in the assigned operating asset.


• Oversee and support all marketing and promotional program designed to support tenants and attract customers in the assigned operating asset in accordance with the overall mall strategy in close coordination with the mall marketing team.


• Organize, prepare and monitor any necessary contract work.


• Establish strong relationships and maintain excellent communications with all tenants, be aware of the terms of their leases and encourage their compliance. This includes liaising closely with the Leasing team and provides inputs on tenant mix, tenant's performance and recommendations on renewal / replacement.


• Ensure that all rentals are collected on a timely basis including other receivables such as utilities in the assigned operating asset and prepare monthly reports as required for the Management's review.


• Manage the storage rentals and revenue as applicable in the assigned mall.


• Obtain monthly sales reports from tenants in the assigned operating asset and prepare monthly summary.


• Oversee STR - MPM location / deals / designs in close coordination with the MPM and STR teams.


• Provide timely support to Retail Design Management team (RDD) to ensure smooth shop opening in the assigned mall.


• Implement SCM operational policies/procedures and guidelines in the assigned operating assets covering instructions on collections process, contractor recommendations, tenant relationship and detailed briefs on regulations and policies (e.g. Health and safety, fire, crises management, etc.). Also, responsible for promoting and undertaking activities concerning to sustainability initiatives in the assigned mall in coordination with the Technical operations team.


• Explore, create and suggest to the Mall Management additional unutilized areas within the assigned mall, which can be converted in a revenue generating area.


• Manage the key relationships related to operations including maintaining relations with relevant authorities to facilitate compliance of legal and regulatory obligations.


• Ensure compliance with the MAFP SMBU's Code of Conduct, Departmental policies and HC Policies and Procedures at all times.


• Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that relevant team adhered to and exhibit the same all the time.


• Responsibility of the data integrity aligned with Business analyst on both mall records & related system interface.


• Introduce initiatives planned to enhance customer experience in coordination with marketing team.


• Responsible for enhancing & reviewing mystery shopper results.


• Introduce CAPEX/OPEX saving initiatives.


• Oversee the performance results of service providers.


• Review & resolve internal audit findings in due time.


• Responsible for the facility management survey results & review.


• Responsible for the Mall Asset plan execution to be meeting targeted timelines.


• Build the capability of staff reporting into by providing on time regular feedback including annual review on performance and identify areas of improvement / reinforcement for further development.


• Manage, guide and mentor the assigned Shopping Centre Management team in the portfolio reporting into and take full responsibility in identifying potential talent and timely supporting professional development.


• Lead by example - thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.


• Division / Department: Shopping Malls- COO


• Reporting to : Sr. Director Property Management/Sr. Mall Manager


• Level: Assistant Manager

Disclaimer: This role description reflects the general details considered
necessary to describe the principal responsibilities of the role identified
and shall not be construed as an exhaustive description of all the work
requirements inherent to success in the role.

Qualification and Experience:

• Bachelor's degree in Business Administration or equivalent field. Certification in Shopping Centre Management (ICSC) is highly desirable.


• Minimum ‎5 - ‎7 years of progressive experience in managing all aspects of Shopping Centre Management function in a highly dynamic and customer driven organization, preferably Retail / Shopping Malls with at least ‎2 - ‎4 years in a similar role.