Guest Relations Officer

؜ - ؜مصر ؜ -

Job details

Date Posted:
‎21 Sep ‎2022


Location:
Egypt


Property Name:
Dusit Thani LakeView Cairo


Job Type:
Full-time


Job Summary and Responsibilities
* Provide a personalized arrival and departure experience to all VIP guests arriving at the hotel.
* Ensure guest satisfaction throughout stay and post-stay.
* Assist with guest check-in at the Front Desk or perform In-Room check-ins whenever applicable.
* To check the standards / quality of guest rooms.
* Executing the hotel's VIP room amenity and guest recognition program.
* Assist with queries regarding Dusit's Loyalty Program, Airline frequent flyers program and any special promotions.
* Promote all hotel facilities and services.
* Record guest history.
* Check online feedback and update guest profiles.
* Assist Front Desk Agents when busy to perform at the reception counter.
Job Requirements
Employee specifications


Employee specifications

Job Summary

  • Advertiser: Dusit
  • Announcement date: 21/09/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

More jobs like this

Abu Dhabi
29/06/2022

Synopsis To investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad's brand Accountabilities * Fully investigate and resolve the issue, spe…

Dubai
01/05/2022

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopoli…

مصر
26/05/2023

Under the general direction of the Guest Relations Manager and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for establishing and maintaining mutual understanding and goodwill between guests and management. At InterContinental Ho…

Medina
06/09/2022

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** …

Dubai
19/08/2022

Company Description Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the centre of the UAE's most dynamic city. Choose iconic cityscape and Burj Khalifa views from spacious modern rooms and suites just moments from Dubai Mall, Dubai Fountain, Dubai Opera, and the impressive t…

Dubai
20/12/2022

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Relations Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. Qualifications…

Cairo
14/09/2023

**Job Number** 23166565 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Mana…

Riyadh
14/09/2023

Guest Relations Officer A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will…

Ras Al-Khaimah
13/09/2023

Guest Relations Officer A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What…

Dubai
28/12/2023

**Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic sh…

اللغة: العربيّة