Manager - Consultant Learning Services

؜ - ؜مصر ؜ -

Job details

Job Description:


Sutherland is seeking an attentive and goal-oriented person to join us as
Manager of Consultant Learning Services. We are a group of driven and hard-
working individuals. If you are looking to build a fulfilling career and are
confident you have the skills and experience to help us succeed, we want to
work with you!

Managers in this role get to:


Empower the workforce:
Create, facilitate and / or revise training materials
and documents to equip staff with fundamental skills and knowledge.
Be the owner: Responsible for hiring, training & managing a team of
Managers, Training Specialists & Coordinators.
Drive Sutherland forward: Oversee financial and performance goals and the
alignment of training programs across all geographies and sites.
Strengthen relationships: Establish and maintain communication with
clients and / or team members; understand needs, resolve issues and meet
expectations.
Streamline and improve the program: Conduct and lead detailed gaps and
needs analysis and post-training assessments; contribute and participate in
all growth and improvement initiatives.

Qualifications:

Our most successful candidates will have:
* A Bachelor 's Degree (Masters/MBA is a plus)
* Minimum of ‎10 years BPO / ITES / Outsourcing / Call Center experience with at least ‎4-‎5 years of managing Training and Development business unit
* Demonstrated ability to use MS Office applications: Excel, Power Point, Word and Outlook
* Excellent written and oral communication skills
* Excellent ability to build networks within and across functions through proactive communication
* The ability to maintain a high degree of confidentiality and professionalism is critical
* Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership / coaching skills and team building abilities are essential

Job Summary

  • Advertiser: Sutherland
  • Announcement date: 10/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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