Teaching Operations Assistant

Date: ‎07-Jun-‎2022
Location: Sheikh Zayed City, Middle East and North Africa, EG
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language. We work in two ways - directly with individuals to transform
their lives, and with governments and partners to make a bigger difference for
the longer term, creating benefit for millions of people all over the world.
We help young people to gain the skills, confidence and connections they are
looking for to realise their potential and to participate in strong and
inclusive communities. We support them to learn English, to get a high-quality
education and to gain internationally recognised qualifications. Our work in
arts and culture stimulates creative expression and exchange and nurtures
creative enterprise. We connect the best of the UK with the world and the best
of the world with the UK. These connections lead to an understanding of each
other's strengths and of the challenges and values that we share. This builds
trust between people in the UK and other nations which endures even when
official relations may be strained. We work on the ground in more than ‎100
countries. In ‎2019-‎20 we connected with ‎80 million people directly and with
‎791 million overall, including online and through our broadcasts and
publications.
Role Purpose
* To help the Operations team with administrative task that ensure the day-to-day running of the teaching centre.
* To provide support to Teaching Centre staff in dealing with issues related to child protection.

Main Accountabilities:
Customer support
* Receives and responds to enquiries from/to customers. Identifies where more complex issues require resolution by others and refers them on accordingly
* Recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
* Monitor movement of Young Learners students (ensuring they remain safe and on the premises) during classes and escalate issue to the academic team

Product and service support
* Delivers a range of administrative and customer services within agreed corporate procedures, to maximise quality, continuity and efficiency
* Provides logistical support to the organisation and delivery of teaching and registration as well as other internal and external activities/events, to ensure they run smoothly and efficiently. This includes setting up of classrooms as per British Council standards guidelines, rearranging furniture and layout with contracted staff
* Proactively communicates and liaises with others (internally and externally) to ensure effective coordination and delivery of events, services and activities
* Ensure all classroom IWBs are working properly by performing basic troubleshooting and escalating issues to IT Technician as required
* Report maintenance issues with premises and equipment to Business Operations team

General Administration
* Supervises administrative and logistical services
* Assisting in office administrative tasks such as, but not limited to, clerical work, filing, , scanning, archiving, updating documents and data bases
* Maintains accurate records as they relate to the work area
* Assist the Marketing Officer with maintaining records of promotional materials

Suppliers and Services
* Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
* To monitor cleanliness of the British Council building to ensure all classrooms and public areas are neat and tidy as per British Council standards, particularly at class change over and after hours support. Reports any issues with the service provider to Business Operations team
* Acts as the point of contact for all deliveries for the Teaching Centre

Managing self & others
* Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
* Tasks and coordinates external contractors/suppliers to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

About You (essential requirements for the role):
* B1 Level of English
* One year of work experience
* University Degree
* Good in Excel

Desirable requirements:
* B1 level Arabic
* Experience of working in an educational institution

Further Information
* Number of positions: ‎1
* Location: Egypt - Cairo
* Gross monthly salary: ‎4,600.‎76 EGP
* Deadline to receive applications: June ‎21, ‎2022

Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the
last moment

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.