Customer Service

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Job details


  • Sales and Sales Support
    o Supports and initiates follow-up actions by contacting customers (first and
    second line) and inform them about products in order to contribute to the
    realization of effective customer communication.
    o Answers questions about product assortment and applications, production
    based on standard product, quoting prices and delivery times
    o (Re)negotiates contracts with customers for renewals regarding price,
    specifications and delivery within defined parameters and standards set by
    Sales, in
    order to continue the relationships with customers meeting volume, quality and
    price requirements.

  • Order processing and data management
    o Handles incoming orders, in order to realize a timely and proper delivery of
    orders to customers. This includes monitoring, replenishing and entering order
    data into automated system for further order processing, tracking of orders
    being processed, identifying (potential) problems and ensuring timely and
    correct
    delivery of relevant information to the administration, purchasing and
    forwarding
    o Updates product data in the relevant systems, giving an up-to-date insight
    in products, prices and other relevant information, including processing of
    price
    indexations and adjustments and/or enterering prices for new products and
    introducing of new products in the system, possibly add to customer assortment

  • Customer relationship management
    o Manages records and handles all customer requests and incoming orders in
    line with company policies and procedures, in order to effectively and timely
    deal
    with all customer encounters.
    o Registers, administers and updates all customer information, contracts,
    requests, order data, complaints and/or signals in the relevant systems in
    order to
    timely, accurately and completely have insight in the type and status of
    customers, contracts, requests, complaints and/or signals, and orders can be
    processed correctly

  • Customer satisfaction
    o Logs and resolves all customer problems/requests within prescribed
    timescales to maintain customer confidence, if possible by actively solving
    problems /
    complaints
    o Provides support to customers on the most common standard problems,
    questions, complaints, etc., so that they are resolved and customers be
    appeased.
    This includes properly recording of the problem or the complaint, determine
    the nature and cause of problem / complaint and translate the message into a
    problem description, according to procedures; escalate complex problems /
    complaints
    o Monitors progress of delegated or escalated problems / complaints and keeps
    the customer informed about the status of reporting, administrative
    consolidation of the notification, and recording in system

  • Continuous improvement
    o Signals bottlenecks in (work) processes, procedures and/or systems and
    contribute to the change / optimization of the department.

  • Communication / coordination
    o Communicates with clients and informing them about solutions to problems /
    complaints. Explains options on alternative products. Informs managers on
    complex problems / complaints. Conducts correspondence and preparation of
    reports
    o May plan, coordinate and supervise activities of the Customers Services
    team, taking into account applicable guidelines and procedure, in order to
    plan and
    realize day-to-day activities and optimal work distribution within the team.

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Job Summary

  • Advertiser: Nutreco
  • Announcement date: 01/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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