IT Customer Support Senior Specialist.Customer and Partner Management

IT Customer Support Senior Specialist.Customer and Partner Management
- ( 230001P4 )
Description

Job Purpose
To provide on time technical application support and problem solving during
all operational hours to ensure healthy environment to the company 's systems
and uninterrupted smooth business operations.
Report To Position Name
Maintain and support the production applications ‎24*‎7 to ensure healthy system
status.
Solve log and report production problems in timely manner to ensure users and
management updates with production problems.
Handle and prioritize trouble tickets and requests of system users to ensure
TTs are solved within their relevant SLAs.
Implement system updates as per the change management process to ensure proper
implementation for fixed and new deployment are timely and accurately deployed
to production.
Manage all application administrative functions.
Postproduction testing and successful implementation of the applied changes to
ensure healthy change implementations.
Develop workarounds and propose long term Solutions for production problems
where applicable to ensure minimum impact on the business for known system
problems.
Follow up with Application Development and vendors on open issues in the
production applications to ensure timely fix implementations.
Manage applications users' privileges & Access (Through Access Management
process) to ensure systems security.
Develop/implement health checks for production problems to ensure proper
operation and on-time alerting.

Qualifications

QUALIFICATIONS_ESSENTIAL
Bsc. In Computer Science or equivalent related degree.
Development or Implementation.
Excellent Computer skills, Advanced MS office and scripting are required.
Very Good in Arabic & English (Reading, Writing & Oral).
Strong interpersonal and Negotiation skills.
Ability to work under pressure and tight deadlines.
Very Good Communications Skills.
QUALIFICATIONS_DESIRABLE
Ability to transfer knowledge to colleagues.
Ability to communicate with multiple levels of internal and external contacts.
EXPERIENCE_ESSENTIAL
Minimum ‎3 to ‎5 years Experience in Applications Support, Applications
Previous Telecom experience.
Experience with large scale systems.
ORACLE environment (RDBMS, Tools and Applications).
UNIX and Windows Operating systems.
Unix shell scripting
Knowledge for at least ‎1 applications development tools (Java Development or
Object Oriented programming)
EXPERIENCE_DESIRABLE
Previous CRM or CTI experience is a plus
Applications servers is a plus (tomcat, jboss, webshpere, etc..)
Web development is a plus (HTML, DHTML and scripting languages (VB script or
Java script) , XML)
CERTIFICATIONS_ESSENTIAL
Presentation skills.
Technical Writing.
Desirable:
Project Management.
ITIL Foundations.
Leadership and Managing Others.

Job : Senior Specialist
Organization : Etisalat-Misr
Non-Management
Job Posting : ‎12/Oct/‎2023, ‎7:47:‎52 AM