Training Center Coordinator

MEA Training Center Coordinator
This training coordinator will be reporting to the MEA training center
manager.
The Training Coordinator is a key role within the Field Service Academy team
that ensure worldwide high level technical training delivery to perform safe
services at Customer sites and ensure Field Services execution certifications
and qualifications.

Activities will center on arrangement services training to FS population in
MEA (Field Services Representatives, Certified Services Partners, Certified
sub contractors, Customers …) for Secure Power/Power Service/Cooling
business.
Job description
* Collaborate with MEA Field Service Operation management team to identify training needs,
* Define & build training calendar according to needs & business priority : Remote and In-Class sessions (blended approach)
* Scheduling of resources (trainers, virtual studios, training rooms with appropriate equipment's)
* Optimize scheduling of training sessions and balance sessions between urgencies (business priority) and planned trainings.
* Initiation of training calendar in FS training global booking portal (TCM).
* Ensure training learning path compliance
* Provide training portal support to MEA Services Managers and trainers
* Management of all notifications to the participants (rescheduling, confirmations, etc.)
* Training waiting list follow up and prioritization
* Place orders for spare parts, material, logistic and subcontracting when needed according to Schneider process
* Taking responsability for ensureing the annual charge back is complete for all countries in MEA on a monthly / quarterly basis.
* Submit and maintain proper training records, activities and other required reports and forms.
* Close collaboration with regional FS training centers (Europe, APAC, SAM): regular review meetings related to global training portal and online training catalogue updates
* Prioritize numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
* Identify and maintain relationship with all support
* Develop proper relations with relevant departments through constructive dialogue.
Qualifications

Qualifications
Education Level: Bachelor 's Degree or equivalent
‎3 to ‎5+ years' business experience
Strong communication skills both oral and written
Work cross-functionally and manage day to day activities
Effectively manage a significant workload in a fast-paced environment
Possess the necessary skills to negotiate issues with peers, partners, and
clients using a Win/Win philosophy
Align strategy and enables results through othersDemonstrates leadership
ability through direct or cross functional team
Interpersonal skills and ability to influence others
Very high customer focus and relationship.
Proficient computer skills with Microsoft office applications
CRM experience is preferred
English spoken and writien fluent is required
Personal qualities such as: self-driven, autonomous,, perseverance, reliable,
direct, curious and creative expected.
Primary Location : Egypt
Schedule : Full-time
Unposting Date : Ongoing