Corporate Service Unit Officer

؜ - ؜مصر ؜ -

Job details

Date: Feb ‎23, ‎2023
Location: Head Office (EGY44), Egypt
Company: AL AHLI BANK OF KUWAIT


Job Purpose


Provides an efficient and qualified service to existing / prospective
Corporate customers


Key Accountabilities



  • Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.

  • Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.

  • Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.

  • End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .

  • Preparing Customer requests reports that are relative to account position and account dues position.

  • Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.

  • Handling Customer requests that related to trades and settlement

  • Handling the whole Foreign Exchange process


Education


Bachelor's Degree or Equivalent Certification/Experience


Experience



  • Understanding of corporate banking products and services.

  • Knowledge in accounting policies & standards and financial analysis tools & technique.

  • Effective communicating skills

  • ‎1 to ‎5 years banking sector experience - specifically in Customer Service

  • Preferably Obtained Credit course


Competencies & Skills


Customer Centric,
Effective Communication,
Professional Ethics,
Result Focus,

Job Summary

  • Advertiser: Al-Ahli Bank Of Kuwait
  • Announcement date: 10/03/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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