QNB 1st Customer Service Executive

Business Unit: QNB - Kuwait
Division: International Banking
Department: International Banking
Country: Kuwait
Closing Date: ‎31-Dec-‎2023
About QNB
Established in ‎1964 as the country's first Qatari-owned commercial bank, QNB
Group has steadily grown to become the largest bank in the Middle East and
Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends
to more than ‎31 countries across three continents providing a comprehensive
range of advanced products and services. The total number of employees is more
than ‎28,000 serving up to ‎20 million customers operating through ‎1,000
locations, with an ATM network of ‎4,300 machines.
QNB has maintained its position as one of the highest rated regional banks
from leading credit rating agencies including Standard & Poor's (A), Moody's
(Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from
leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding
international presence, QNB currently ranks as the most valuable bank brand in
the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social,
educational and sporting events.
Role Summary: The QNB 1st Customer Service Executive will be primarily
responsible to support the Customer Relationship Executives / Managers in
managing and servicing QNB Kuwait account holders, including the timely
provision of excellent banking services and ensuring all transactions
instructed by the customer are completed in timely, manner handling day to day
queries from customer professionally and handling customer in the branch
premises.
Role Description:
You will,
Ensure complete support to their respective Customer Relationship Managers and
Executives in handling customer day to day queries, complaint handling and
timely complaint resolution; enhance customer satisfaction through seamless
service delivering to maximize customer profitability and customer
acquisition. Complete the mandatory customer annual reviews
Ensure high standards of customer service and proactive contact with customers
visiting the branch answering their queries and providing information about
the various products and services offered by QNB.
Must follow up on every issue and ensure complete satisfaction and maximum
utilization of the product or services sold to customers.
Provide "service excellence" for QNB First/HNW/Private customers ensuring at
the same time a complete sense of confidentiality and honesty with all related
issues to the QNB First/HNW/Private customers.
Enhance the Group's image through pro-active customer-driven servicing of
their needs in support of the goal of exceeding customer expectations.
Acceptance of working in shifts that are either morning plus evening or
together within the approved timing as per the banks policies
Fully manage the implementation of customer products, services and
applications based on the efficiencies and turnaround times as per QNB's
published service quality.
Assist customers in filling all required QNB documents such as various forms
and applications as requested such as opening an account; applying for an ATM,
credit cards and checkbook; standing order instructions etc.
Maintain QNB First/HNW/Private customer's personal information data and
enquiry list under-control using tracking system(s).
Identify related areas for professional development of self and act to enhance
professional development.
Adhere to standards of confidentiality to safeguard commercially sensitive
information.
Qualifications:
Bachelor's degree in Business Management or relevant
A minimum of ‎2 years experience related to handling priority customer
relationships in a major banking institution.
Awareness of high net worth customer relationship practices and regulations.
Good knowledge and experience in handling customers' portfolio
Good banking knowledge of liabilities and assets products and their
implementation
Note: you will be required to attach the following:
‎1. Resume / CV
‎2. Kuwaiti Passport Copy