Director of Logistics - Kuwait

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
What's On Your Plate?
* You will be responsible for the Country's riders experience and satisfaction scores whilst driving the day-to-day operations of the logistics department. This will include driving the country strategy against key priorities.
* You'll be optimizing key processes, maximizing driver utilization, minimizing order times, and ultimately positively impacting the overall customer experience.
* Driving the end-to-end restaurant set up including monitoring of restaurant performance whilst mentoring and managing the logistics delivery team
* Monitor the Logistics department's performance and take relevant actions to achieve the goals for growth, budget and performance in the business plan and logistics action plan.
* You will be accountable for the KPI Monitoring System Set Up - Developing a set of feasible and implementable KPI's to track and evaluate rider service level and performance.
* Living the Talabat values and nurturing a strong and thriving culture that inspires colleagues to reach extraordinary achievements on the ground, specifically in the logistics department.
* Driving engagement with partners and appropriate external suppliers
What Did We Order?
* Minimum of ‎7+ years of Logistics experience in Food or a multinational branded corporate with focus on light Logistics operations.
* Strong communication skills in English both verbal and written.
* Must have a strong analytical and mathematical skills and high level of computer literacy.
* Must have previous experience in a managerial role leading a team with the ability to bring out the best in co-workers and to motivate and develop the organization.
* Developing and implementing action plans including providing clear direction and following up on goals.
* Experience of leading in a changing environment with the ability to confront and manage poor performance.
* Good understanding of local areas and street system.
* Experience with logistics and last-mile delivery are preferred