Retail Field Coach Trainer - Doha

• Country / Region : Koweit


• City : Kuwait City


• Business group: Mode & Maroquinerie


• Contract type: CDI


• Function: Retail/Magasin


• Experience required: Minimum ‎2 ans


• Reference No.: LVM17743


• Date of publication: ‎2022.08.‎03

Position

Reporting to the Regional Learning Manager, member of the Retail Support
Division, you will bring an entrepreneurial attitude across multiple stores to
deliver outstanding Service Excellence & Brand Experience:
Accompany retail managers:
* Lead by example: demonstrate best-in-class floor management, client experience, coaching of CAs.
* Coach retail managers on effective shop floor management skills.
* Drive the feedback & coaching ethos to develop & motivate their teams.
Responsible for multiple stores, partner with retail management to drive
change:
Service Excellence:
* Lead store based workshops & leverage retail expertise to improve the service excellence through enhanced shop floor management organization & operational competence.
* Accelerate the adoption of LV digital tools and foster an omni channel mindset and ensure a seamless client experience in-store & on-line.
Brand Experience:
* Identify opportunities to take the team to a higher level as ambassadors of our brand exploring High End and Fashion. Define with management a plan o bring them to the next level.
* Lead transversal product & services workshops (DTP), product essentials training & develop the selling & wardrobing skills of client advisors.
* Actively monitor key performance indicators to monitor performance improvement.
Other business priorities:
* Work on a project basis, partnering with HO (RPM, Merch, Client & HR), to deploy learning initiatives tailored to the stores specific needs.
* Champion the Learning tools (LABS, LiVE events, APPs) to ensure blended learning is an integral part of store priorities, incl. strategic launches & events.
On-boarding: Lead learning rooms to build strong selling & wardrobing skills
and empower managers and buddies to deliver an efficient Employee onboarding
experience.
Identify & support retail talents: a talent spotter, work closely with HR &
Retail to identify talents for the expert/managerial pathways & actively
contribute to their development:.

Profile

As Field Coach Trainer, your mission is to support and develop retail teams to
deliver best in-class service excellence. Truly passionate about learning & an
inspiration to the retail community, through regular visits, you will support
stores to take the teams to a higher level & drive the feedback and coaching
ethos.

Additional information

The position is based in Doha, QATAR.