Executive, Activation & Service Delivery – Fixed Services / Fast Telco Subsidiary of Ooredoo Kuwait

Role Purpose

Responsible for acting as liaison between the Corporate Sales Department,
other FASTtelco Departments, and upper support levels by giving support for
various services provided to internal and external customers.
Key Accountabilities & Responsibilities
* Respond all sales requirements and support teams on daily basis
* Report and document daily tasks and maintain a filing system
* Submit and update orders on the system, finalize orders in a timely manner.
* Report and document daily tasks and maintain a filing system.
* Process Cancelations received from "Leads & Accounts Management team"
* Provide clear details of the order to the technology team to proceed with installation after the approval.
* Respond all sales requirements and support teams.
* Respond to customer calls/emails and support them
* Communicate with external customers, through FASTtelco main Support email account, phone calls, or fax.
* Coordinate with customers to complete the missing documents (if any).
* Support other departments by responding all their email/calls.
* follow up on order delivery date and advice to customer
* Update Sales on the orders process and provide sales status reports on weekly basis.
* Prepare sales report for the sales team on daily basis.
* Follow up on the order with all concerned departments & people until it gets installed.
* Offer help to team members and take on additional tasks when appropriate

• Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Other duties as directed by supervisor or other superiors.
  Qualifications
  Minimum Secondary School, or Diploma in a related field