Passenger Service Supervisor - ATGHS

Passenger Service Supervisor - ATGHS

Who We Are - Louis Berger Services (LBS)

At Louis Berger Services (LBS), we specialize in global turnkey power
projects, infrastructure operations, maintenance, logistics and ground support
services. As people-focused safety-minded collaborators we are committed to
unlocking the potential held by a workforce that is as diverse as the
communities we serve. Join us and be involved in projects in our growing
organization that help preserve infrastructure and improve initiatives for
sustainability, power services, travel, commuter safety, and more.

This Opportunity

LBS is seeking a full-time Passenger Service Specialist in Kuwait to
support the ir Terminal Ground Handling Services. Perform all tasks associated
with the safe and correct operation of the Air Terminal as directed by
management, regulations, policies, Instructions and the Performance Work
Statement.

Your Impact

* Act as Passenger Manager when required.
* Responsible for all aspects of the safe and correct operation of Passenger Services.
* Ensure passenger service functions are IAW AFI ‎24-‎605, Volumes, DTR ‎4500.9-R, Parts I and III and all guidance listed in the PWS.
* Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.
* Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.
* Ensure proper execution of the Lost & Found and Mishandled baggage procedures.
* Ensure proper posting of Space Available and Space Required passenger listings.
* Monitor personnel training and ensures compliance when determining travel eligibility.
* Ensure Passenger Service Specialist properly announced approved passenger briefings.
* Verify GATES X-man Excel file inputs are accurate as per the PWS.
* Work with remote sites to ensure timely delivery of passenger information as per the PWS.
* Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
* Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
* Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
* Monitor employees to ensure they are properly performing vehicle inspections and ensure issues are properly reported to maintenance.
* Verify collection of orders for all flights as per the PWS and regulations.
* Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
* Enforce the screening exemption letter and provides the Passenger Manager updates when required.
* Monitor sterile passenger holding areas ensuring they are properly used and maintained.
* Ensure passengers are briefed on the AMC Commander's comment box location and reports any issues to the Passenger Service Manager.
* Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
* Ensure baggage is separated by destination as per the PWS.
* Monitor and ensure mishandled baggage is documented as per the PWS.
* Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
* Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
* Task employees to transport passengers, aircrew and LBS employees.
* Monitor flight line activities of section personnel to ensure compliance with guidelines and procedures.
* Ensure personnel are escorting trucks and buses IAW base guidelines.
* Process Distinguished Visitors (DV's) working with Protocol office.
* Perform and assign personnel to support Wing-Walker duties.
* Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager

Who You Are

Required Qualifications
* Must have two (‎2) years of working knowledge in performing Passenger Terminal Operations Services.
* Shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.
* Customer Services professional.
* Must have computer skills and be able to operate a variety of computer programs. Must be detail oriented, motivated and drive to perform at a high level.
* Must be able to comprehend English to include reading and writing.
* Must maintain a valid driver's license.
* You will be required to maintain a valid passport.
* You will be required to maintain Secret clearance.
Preferred Qualifications
* Great interpersonal skills.
* Customer service oriented.
* Excellent management and leadership skills.
* Ability to multi-task.

Additional Requirements

• Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.


• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Required Education: High School Diploma / GED


• Minimum Years Experience: ‎1+ years


• Travel Required: ‎25%


• Job Status: Regular


• Employee Type: Full


• Primary Location: KUWAIT - KUWAIT CITY


• All locations: Kuwait

About LBS

Louis Berger Services specializes in turnkey power projects, infrastructure
operations, maintenance, logistics, and ground support operations.
Incorporated in ‎2012, LBS operates around the globe serving as a trusted
partner to national, state, and local government agencies, multilateral
institutions and commercial industry clients.
Louis Berger Services specializes in operation and maintenance services at
large, mission-essential military installations and transportation facilities
worldwide. A trusted partner to federal government agencies, we provide
expertise in aerial port operations, contingency logistics and ground support
services, turnkey power and fueling solutions, as well as heavy vehicle
maintenance for defense and security customers. We also provide industry
leading transportation asset maintenance services to state and local customers
across the United States.
At the core of everything we do is our guarantee to provide solutions that
have a positive impact on society.