Bell Attendant

At Four Seasons we consider life and work to be richer when we truly connect
with the people and the environment around us.
Our family members are masters at their crafts - a gardener can become an
artist, a manager a conductor, a chef an inventor. We look for employees who
share the Golden Rule: people who, by nature, believe in treating others as we
would have them treat us. We look for our people to characterize a shared
passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons
Founded in ‎1960, Four Seasons continues to define the future of luxury
hospitality with extraordinary imagination, unwavering commitment to the
highest standards of quality, and the most genuine and customized service.
Currently operating ‎116 hotels and private residences in major city centers
and resort destination in ‎43 countries, and with more than ‎60 projects in
development, Four Seasons consistently ranks among the world's best hotels and
most prestigious brands in reader polls, traveler reviews and industry awards.
As the leader in branded residences since ‎1982, Four Seasons currently operate
‎38 residential properties around the world and ‎80% of the projects in our
pipeline contain a residential component.
Main Duties/Description:
* Review all materials concerning daily events, i.e., return guests, VIPs and function sheets.
* Escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation.
* Handle a guest room change request, assist departing guests with luggage, transportation requirements, etc.
* Store and retrieve guests' luggage and belongings, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms; run errands for guests and the concierge staff.
* Maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas.
* Call guests by their names and remember return guest's names.
* Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
* Work closely with the Front Office, Valet Parking and door staff.
* Keep the Concierge well-informed as to any guest problems, special requests, complaints, etc.
* Manoeuvre luggage carts, heavy and awkward crates around the hotel.
* Report deficiencies noted in guest rooms and on guest floors to the Concierge staff.
* Follow-up on missed wake-up calls and any phones off the hooks.
* Collect and polish guest shoes.
* Be trained and able to complete related roles, i.e. door attendant, airport greeter etc.
Preferred Qualifications and Skills:
* ‎2+ years of previous experience in similar role in a five star luxury hotel in the Middle East is preferred.
* The candidate must have attention to the detail and the ability to work efficiently in a fast-paced environment.
* Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
* Excellent reading, writing and oral proficiency in the English and Arabic language is preferable
The benefits offered by Four Seasons Hotel Kuwait include:
* Full board shared living accommodation in a high quality, well-resourced compound
* Complimentary nights at FS Hotels worldwide
* Regular social and sporting events
* Paid home leave tickets
* Quality employee meals
* Free transportation to and from work