Visa Application Officer (Kuwait)

SUMMARY
S tarting month will be February ‎2024 / resume needs to be
submitted in English .

Being fluent in Arabic and English is a must for this position.
The mission of a Visa Application Officer is to realize all tasks required for
the represented consulate(s) to process visa applications.
According to the department where he/she will be assigned, the Visa
Application Officer will have to welcome clients, collect and and capture
their data with all information related to them.

All applicants that he/she is handling must be treated by using the best
practices of customer service.
DESCRIPTION OF THE POSITION

The VAO at Capago has the following objectives:
* ➔ The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications.
* ➔ According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and and capture their data with all information related to them.
* ➔ The visa application officer is the face of Capago. All applicants that he/she is handling must be treated by using the best practices of customer service.
RESPONSIBILITIES
The main responsibilities of the VAO are as follows:
* ➔ Welcoming all visa applicants in the operated visa application center
* ➔ Process the visa application of the applicants (front office) ;
* ➔ Collect payments from the applicants (Payment counter) ;
* ➔ Manage the biometric collection of visa applicants (biometry) ;
* ➔ Manage all back office tasks to finalize the visa application of our applicants (back office) ;
* ➔ Manage all other tasks given by the management.

REQUIRED SKILLS

The skills required for this position are:
* Excellent customer service skills and typing skills
* Proficiency in MS Office
* Good with emails , problem solving and effective decision making
* Ability to handle pressure
* Energetic, proactive, versatile , commitment to team work and team spirit
* Being fluent in Arabic and English is a must
DIPLOMAS AND EXPERIENCE
* ➢ Matric or equivalent
* ➢ Tertiary qualification is an added advantage
* ➢ Previous customer service experience as a customer service consultant
PERSONAL SKILLS
* Excellent interaction and interpersonal skills
* Motivation, communication, engagement in team work
EMPLOYMENT LOCATION
This position is to fulfil in/at:
* Kuwait ( Middle East )