Multi-Property Sales Executive

Job Number ‎23171304
Job Category Sales & Marketing
Location Courtyard Kuwait City, Al Shuhada Street, Kuwait City, Kuwait,
Kuwait VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data
Administration, Accounting) as necessary to resolve guest calls, requests, or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott, including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g., rewards points,
show tickets, gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by
phone, fax, or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer, record, and process all guest
calls, requests, questions, or concerns. Perform general office duties to
support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests' service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move, lift, carry, push, pull, and place objects weighing less
than or equal to ‎10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Courtyard, we 're passionate about better serving the needs of travelers
everywhere. It's what inspired us to create the first hotel designed
specifically for business travelers, and it's why the Courtyard experience
today empowers our guests, no matter the purpose of their trip. We're looking
for achievers who are passionate about providing a guest experience that goes
above and beyond, enjoy being part of a small yet ambitious team, and love
learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version of you.