Franchise Hotel - Guest Services Centre Supervisor (Pre-opening)

About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We've created a collection brand that gives guests and colleagues an inspiring
new choice. One that puts people at the heart of everything we do, to reframe
luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and
story to tell.

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Your day to day**

As a Guest Service Centre Supervisor, you will oversee and direct
all aspects of Telecommunication services to achieve the highest possible
guest satisfaction.

• Directs, supervises and coordinates the activities in Telecommunication department.

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• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

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• Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

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• Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions. Establishes and maintains effective employee relations

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• Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

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• Manages and monitors the operation of all equipment's, software, hardware and endure all units are working and installed properly. Ensures all telecommunication equipment's are covered by the correct maintenance contract and the preventive maintenance is performed

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• Maintains up to date list of all telecommunication equipment

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• Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report. Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

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• Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

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• Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

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• Knowledgeable with all hotel's relevant information.

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• Take pride in your appearance and place as a brand ambassador.

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• Always know what events and activities are on the day's schedule.

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• Jump into other ad-hoc duties when your colleagues need your help.
  
  

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

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• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

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• Fluency in the local language - extra language skills would be great, but not essential

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• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers.

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• Flexibility - night, weekend and holiday shifts are all part of the job.

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• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

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• Experience - ideally, you'll have spent at least one year in a front desk or guest service position.

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• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (‎23 kg). This can involve bending and kneeling.

What we offer

We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed to
help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. We are an equal
opportunity employer and offer opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

At IHG, we 've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We 've created a collection brand that gives guests and colleagues an
inspiring new choice. One that puts people at the heart of everything we do,
to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook
and story to tell. Let 's Go Further Together.