Store Supervisor | Nike | Kuwait

About GMG
GMG is a global well-being company retailing, distributing and manufacturing a
portfolio of leading international and home-grown brands across sport,
everyday goods, health and beauty, properties, and logistics sectors. Its
vision is to inspire people to win in ways that make the world better. GMG's
investments span across five key verticals: GMG Sports, GMG Everyday Goods,
GMG Health and Beauty, GMG Properties, and GMG Logistics. Under the ownership
and management of the Baker family, it has become a leading global company,
affiliated with the world 's most successful and respected brands in the well-
being sector. Working across the Middle East, North Africa, and Asia, GMG has
introduced more than ‎120 brands into its markets.

The role holder is responsible for providing support in driving sales through
the performance and development of the Store Sales team. The role is also
responsible of ensuring the delivery of exceptional operational, commercial
and customer service standards.

Core Responsibilities:
 Supports in delivering the store annual sales targets
 Assists in maintaining proper coverage and schedule so as to ensure the
store maintains high levels of customer service
 Conducts store operations audits to ensure compliance with the required
store standard operating policies
 Oversees the store's after sales processes and ensures full adherence to
repair/return policies and procedures through proper communication with
internal stakeholders.
 Ensures customer needs are met, complaints are resolved and customer service
provided is of exceptional standard; identifies current and future customer
requirements by establishing rapports with potential and existing customers
 Ensures that visual merchandising standards are achieved and that products
are displayed in accordance with brand policy
 Ensures promotions and pricing are accurate and in tune with company
standards and policies.
 Generates and analyzes sales reports and provides insights to maximize stock
potential; reports on the performance of new and core collections
 Submits daily invoices and sales recap to Finance
 Executes store operations including cash handling, inventory taking and
record keeping in line with company's standard operating procedures
 Maintains proper loss prevention standards and ensures compliance with cash
handling, fraud and theft of products
 Manages inventory such as in-bound movement of goods, receiving, stocking,
restocking, transfers and managing inventory discrepancies
 Ensures interior and exterior of the store are clean and maintained to
company and brand standards
 Directs the team to follow standard operating procedures and store
appearance standards
 Carries out the duties of a cashier (as required)
People Management:
 Defines goals and key performance indicators for each member of the team and
ensures effective implementation of the GMG's performance management process
 Develops talent within the team by providing guidance, mentoring and
coaching to achieve the defined goals
 Drives a culture of feedback and coaching in the Business Unit/ Department
by providing feedback on an ongoing basis, identifying development needs and
coaching the employees on the areas of improvement.