Coordinator Riders

؜ - ؜Kuwait City ؜ -

Job details

This is an administrative and operational role that primarily focuses on
coordination on all rider's related issues.
What's On Your Plate?
* Monitor and improve the Rider Performance and Compliance
* Coordinate Rider Recruitment for the allocated zones
* Coordinate rider roster with proper allocation of shifts/breaks/off-days etc
* Coordinate rider onboarding and training schedule with Rider Trainer and Rider Supervisor
* Coordinate with riders to solve customer or vendor-related issues
* Track order-related issues and find out if the issue happened from Logistics side or from the vendors' end
* Work with other functions in Operations to identify and resolve issues
* Provide support in any additional tasks requested by the department manager
What Did We Order?
* Strong communication skills, both written and verbal, in a cross-cultural setting. Arabic and English languages fluency is required
* Ability to manage multiple tasks at the same time with cross-functional teams
* Understanding of different areas/locations in Kuwait
* Ability to handle irate individuals in a calm and professional manner
* Ability to work under pressure and handle stress
* Advanced Skills in MS Office, Google Docs, and Google Sheets
* Well-organized, with excellent team-player qualities.
* Agile and highly adaptable to a fast-paced work environment

Job Summary

  • Advertiser: Talabat
  • Announcement date: 04/07/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

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