Team Leader, B2B collection / Fasttelco Subsidiary of Ooredoo Kuwait

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:

• 
  

  Proactively respond to billing enquiries and contact customers to advise them of unpaid accounts and arrange for a timely settlement. Prepare Staff Commission.
  Key Accountabilities and Activities:
  

  
  


• 
  

  Work to achieving individual collection targets.

  
  


• Undertake all actions required by the system and update the database continually.


• Set monthly target for collection team.


• Implement and establish (monthly & quarterly) collection plan to enhance the cash flow


• Supervise and support B2B collection team members to boost collections and meet company target.


• Coordinate with internal parties (Finance, Sales, IT) to solve and accomplish customer issues and resolve system issues.Monthly reviewing and monitoring aging report, targeting to minimize bad debts.


• Providing daily, monthly & quarterly collection analysis report.


• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Other duties as directed by supervisor or other superiors.
  Qualifications:
  

Bachelor's degree or diploma in business or a related discipline from a
recognised tertiary institution.
Other Information:

• Required ‎3-‎4 years of experience, related experience in customer service and/or administration.


• Good negotiation skills


• Fluent verbal and written communication in both Arabic and English.


• Team leadership and coaching skills.


• Background in workout / recovery plans, with a minimum of ‎2 years at a supervisory level.


• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

Note: you will be required to attach the following:

‎1. Resume / cv