Loss Prevention Shift Leader

Job Number ‎23081415
Job Category Loss Prevention & Security
Location Residence Inn Kuwait City, Abdullah Saleh Almulla Street, Kuwait
City, Kuwait, Kuwait VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access. Monitor
Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire
life safety system. Lock property entrances when required. Conduct daily
physical hazard inspections. Respond to accidents, contact EMS or administer
first aid/CPR as required. Assist guests/employees during emergency
situations. Notify appropriate individuals in the event of accidents, attacks,
or other incidents. Defuse guest/employee disturbances. Call for outside
assistance if necessary. Complete incident reports to document all
Security/Loss Prevention related incidents. Handle all interruptions and
complaints. Resolve safety hazard situations. Escort any unwelcome persons
from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts. Call for assistance using proper
code responses. Complete a Loss Prevention shift summary/daily activity
report. Maintain confidentiality of all Security/Loss Prevention and property
reports/documents; release information only to authorized individuals. Conduct
investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand, sit, or walk for an extended period of
time. In addition, some states may have additional licensing/registration
requirements to be considered for this position. Read and visually verify
information in a variety of formats (e.g., small print). Visually inspect
tools, equipment, or machines (e.g., to identify defects). Enter and locate
work-related information using computers and/or point of sale systems. Move at
a speed required to respond to work situations (e.g., run, walk, jog). Stand,
sit, or walk for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎50
pounds without assistance and objects weighing in excess of ‎75 pounds with
assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the comforts
of the modern home, while employees provide service with a human touch to
business and leisure travelers alike. Working at Residence Inn, you will build
relationships grounded in team work and experience the legendary Residence Inn
service culture which focuses on delivering against the unique needs of long
stay guests. Find Your World ™ at Residence Inn by Marriott.