Clearance Level Secret Category Systems Administration Location Kuwait City,
Kuwait Onsite Workplace

Public Trust:* None *

Requisition Type:* Regular *

Your Impact

Own your opportunity to work with the largest government agency in the nation.
Make an impact by advancing the Department of Defense's mission to keep our
country safe and secure.

Job Description

GDIT has an exciting opportunity available for an Audiovisual / Video
Teleconferencing (AV / VTC) Systems Technician supporting our Regional Support
Center at Camp Arifjan, Kuwait. The individual selected must have a current
and active Secret clearance. Individual will be required to maintain
organization's computer systems, workflows and is responsible for the upkeep,
configuration, and reliable operation of computer systems, including fixing
network issues along with updating equipment and software. Candidate will be
required to travel to locations through out South West Asia and Africa.
The role supports the US Army in Kuwait including day-to-day setups of
videoconferences and videoconference bridge operations. This position requires
an individual who is self-motivated, suitably experienced, qualified, and able
to follow instructions clearly but also able to make command decisions on the
spot in order to achieve the aims of the organization. The individual will be
required to perform developmental, testing, and integration support due to a
continuously evolving system of systems design maintenance. The technician
will be required to travel.
How the AV/VTC Technician will make an impact:
* Provide support to systems that enable a cohesive capability for client presentation and video teleconferencing units.
* Maintain expertise in all areas of network and system hardware/software interconnection and interfacing, such as Cisco Switches, Cisco Codecs, Fiber Transmitters, Receivers, Matrix Switchers, BIAMP Audio Controllers, etc.
* Coordinate with third-party maintenance and warranty support for system equipment.
* Required to interface systems to pull, modify, and upload configuration files.
* Provide day-to-day setups of videoconferences and videoconference bridge operations.
* Provide specialized VTC support to Video Operations Center.
* Operates VTC equipment including powering up teleconferencing equipment, checking equipment for proper operation, setting audio levels, and positioning camera functions.
* Performs secure or non-secure setup; operates or assists in operating session control panel, studio control unit, and high-resolution graphics.
* Provide technical assistance to users in conducting VTC sessions, which may include conference preparation, and monitor VTC equipment and system performance, and troubleshooting equipment and network problems.
* Operation of briefing computers, projectors or other AV equipment in conjunction with VTC services.
* Schedule VTC sessions.
* Training personnel in the operation of VTC equipment, and other AV equipment associated with VTC services. This includes senior Staff and VIP personnel.
* Performs maintenance actions including inspections, service contracts, and upgrades.
* Provide recommendations to management on improved equipment reliability.
* Prepare periodical and special reports.
* Present progress, and performance metrics information for briefings and other presentations.
* Monitor and analyzes overall VTC equipment and system performance to ensure satisfactory operation.
* Troubleshoots hardware, software, infrastructure, and AV problems.
* Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.
* May provide guidance and work leadership to less-experienced technicians and may have limited supervisory responsibilities.
* Participates in special projects as required.
* This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
* Provide technical support in the management of networks, software, hardware, configurations, and architectures.
* Troubleshoots moderately complex system hardware and software issues.
* Trains end users on the proper use of hardware and software.
* Performs software installations and upgrades to operating systems and layered software packages.
* Monitors and tunes systems to achieve optimum performance levels.
* Ensures workstation/server data integrity by implementing standard software and hardware solutions.
* Ensure data/media recoverability by following a schedule of system backups and database archive operations.
* Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
* Ensures that performance and security of computers meet the needs of network users.
* May evaluate existing systems and assist with planning long-term strategies.
* May coach and provide guidance to less-experienced professionals.
* May serve as a team or task lead.
What you'll need to be successful:
* Must have an active U.S. Government SECRET clearance.
* HS and ‎9 years experience (will consider other combinations of education, years of experience and certifications).
* Candidate must have ‎2+ years remaining on passport.
* Passport must obtain ‎6 blank pages together.
* Demonstrated experience in the operation and configuration of audio-visual and telepresence systems.
* Excellent customer presence as well as verbal and written communication skills.
* Valid driver's license.
* ‎3-‎5 years of directly related experience supporting VTC operations.
* Polycom VTC and CISCO/Tandberg VTC experience.
* Excellent problem-solving skills to troubleshoot complex VTC problems.
* Strong attention to detail.
* Outstanding communication skills (verbal (including telephone) and written).
* Knowledge of Microsoft Office software products (Word, Excel, PowerPoint).
* Ability to meet internal paperwork requirements.
* Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support.
* Comprehensive knowledge of related hardware and software.
* Ability to use independent judgment when there are no policies or procedures in place.
* Ability to apply common sense understanding and deal with problems involving multiple variables in a variety of situations.
* Exceptional electronic spreadsheet construction skills.
* Experience working in hostile and austere environments.
Desirable Skills/Qualifications:
* Certified Technology Specialist (CTS) certification.
* Experience in a forward-facing customer support role.
* BS preferred.

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