Bellman

Job Number ‎22216097
Job Category Rooms & Guest Services Operations
Location Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar
Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Supply guests with
directions and information regarding property amenities, services, and hours
of operation, and local areas of interest and activities. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Ensure that any outstanding
requests from the previous day receive priority and are resolved. Monitor club
lounge for seating availability, service, safety, and well-being of guests.

Serve as a departmental role model or mentor; ensure employee compliance with
company standards and policies and external regulations. Report accidents,
injuries, and unsafe work conditions to manager; complete safety training and
certifications. Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests' service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects weighing less
than or equal to ‎10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
You were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an explanation.
Today, you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood, always looking to
explore the places one wouldn't find in a travel guide. If this sounds like
you, you're in the right place. You've got authentic style, natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night, it's a place to discover, a place in the world with style like yours.
That's why we're not just looking for anyone. We're looking for someone like
you.