Assistant Learning Manager

At Four Seasons we consider life and work to be richer when we truly connect
with the people and the environment around us.
Our family members are masters at their crafts - a gardener can become an
artist, a manager a conductor, a chef an inventor. We look for employees who
share the Golden Rule: people who, by nature, believe in treating others as we
would have them treat us. We look for our people to characterize a shared
passion for excellence and to infuse that enthusiasm into everything they do.
Four Seasons Resort Sharm El Sheikh, South Sinai. The resort sprawls across an
enchanting natural preserve and is embellished by the emerald-colored Red Sea.
The transferring employee should have the Egyptian passport.
Summary:
Delivers workplace learning, performance improvement programs, and initiatives
to best achieve long-term business success; add value in meeting the hotel's
needs by identifying and implementing learning and performance improvement
strategies that support the hotel's strategic direction; promotes a continuous
learning culture; partners with stakeholders to ensure managers' leadership
skills are developed by means of their competencies and employees are trained
on the needed skills to successfully perform their jobs to attain service
excellence.
Education:
A university degree or equivalent experience required.
Experience:
Minimum of ‎3 years experience working in a managerial capacity;
Experience in hotel operations, preferably Four Seasons or other service
environments or;
Experience in adult education or a similar environment;
Experience managing in diverse cultures.

Key Knowledge
* Adult learning styles and principles
* Needs Assessment methodologies and learning needs identification
* Learning technologies, such as e-learning options and distance learning
* Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick's ‎4 levels
* Project planning tools and processes
* Communication and influencing strategies
* People & Culture systems and how they integrate, such as recruitment, selection, compensation, performance management
* Basic budgeting, accounting and financial management
* Current on industry trends affecting workplace learning
Key Actions
Implements Vision: Creates a compelling picture of how the learning
function can improve the performance of the hotel and execute the strategy.
Establishes Strategies: Develops long-range learning, development, human
performance strategies to implement the vision.
Manages Staff: Responsible for an indirect reporting relationship with the
Designated Trainers, ensuring their roles and responsibilities are supported,
developed, and adhered to in standards achievement. Trains new Designated
Trainers when required.
Manages Peers: Ensures new managers to the company are given the knowledge
and skills to successfully complete their ‎90-day probationary period. Trains
managers to train their employees in the needed skills area.
Supports Planning Committee: Trains and assists Planning Committee members
to conduct management development programs, and blended learning programs to
their direct reports.
Drives Standards Achievement: Is a champion for Core and Culture Standards
achievement through training, testing, campaigns, and initiatives.
Operation Focused : Is involved in ensuring the necessary training and
learning is conducted in departments on a consistent basis.
Identifies Guest Expectations : Works with hotel management to
identify performance gaps through the analysis of Glitch Reports, Guest
Comment Cards and LQA International Spotter Reports.
Facilitates Programs : Is able to facilitate learning programs for
managers and employees when required.
Collaborates with Managers: Consults with managers to determine solutions
to needs and implement change initiatives
Key Functions
People
Active in identifying staff development needs at an individual & group level
Builds and maintains confidence and credibility with employees, supervisory
and managerial staff Acts as an objective third party in counseling, problem
solving or conflict situations where learning issues are involved Provides
senior management with accurate and objective feedback for solutions with
respect to employee relations and learning needs Identifies breakdowns in
systems and processes amongst or within departments Actively solicits feedback
from management on which learning programs are needed and the optimal time to
schedule such programs or initiatives Regularly coaches and develops
Designated Trainers (DT) in their role and responsibilities Trains Managers
and Planning Committee Members to facilitate training programs for their
direct reports Partners with peers and superiors to determine performance gaps
and learning needs Develops solid relationships with all new hires to act as a
supporting role during their probationary period
Product
Facilitate the Four Seasons Introductory Training Program modules (EMBARK) for
all new hires to standard Coordinate New Manager Orientation (NLO) and support
those managers through the process Conduct Designated Trainer Workshops (DTW)
and needed follow-up skill programs Co-facilitate and/or coach others to
facilitate Management Development Programs and Toolkits Coordinate and adapt
the Supervisory Development Program to local needs Rapidly create and develop
blended learning programs that target management competencies. Participate in
and support Hotel Committees (e.g. Safety Committee, Glitch Committee, Terry
Fox Committee) Create and produce an annual Learning Needs Analysis (LNA) and
Training Plan Prepare and Produce monthly and quarterly Training Calendars
Ensure Standards Training Manuals are updated and formatted correctly in
departments Drive and participate in Standards achievement through testing,
training, campaigns, and initiatives Produce relevant e-Knowledge Suite and
Standards Testing Reports to determine trends and patterns Regularly benchmark
the learning function with Corporate Learning Success Levels
Profit
Evaluate the effect of training programs and initiatives through measuring
results and monitoring behavioral change. Analyze service gaps in Glitch
Reports, Guest Comment Cards, and LQA International Spotter Reports to improve
service levels and close performance gaps Create and adhere to an annual
budget for all training programs, initiatives, and learning resources
Key Tasks
Prepare and maintain training attendance records Adhere to the guidelines of
the Management Development Update (MDU) Assist in coordinating and participate
in employee relations events Coordinate and organize programs facilitated by
internal and external trainers Market the learning function's programs,
initiatives, and e-Knowledge Suite Communicate the effects of the learning
function through bulleting boards and Planning Committee meetings Attend
scheduled Learning Manager conference Comply with all company policies on
ethics.