Dir-Rooms

Posting Date Jun ‎26, ‎2022
Job Number ‎22104896
Job Category Rooms & Guest Services Operations
Location Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar
Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
You were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an explanation.
Today, you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood, always looking to
explore the places one wouldn't find in a travel guide. If this sounds like
you, you're in the right place. You've got authentic style, natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night, it's a place to discover, a place in the world with style like yours.
That's why we're not just looking for anyone. We're looking for someone like
you.

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations.
Areas of responsibility include Front Office, , Recreation/Health Club and
Housekeeping. Position works with direct reports (department heads) to develop
and implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms Operations
meet the brand's standards, targets customer needs, ensures associate
satisfaction, focuses on growing revenues and maximizes the financial
performance of the department. As a member of the Executive Committee,
develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand's target
customer and associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience
* ‎2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; ‎4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
* ‎4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; ‎2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability
* Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
* Analyzes service issues and identifies trends.
* Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
* Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

Managing Revenue Goals
* Monitors Rooms operations sales performance against budget.
* Reviews reports and financial statements to determine Rooms operations performance against budget.
* Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
* Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams
* Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
* Develops systems to enable associates to understand guest satisfaction results.
* Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience
* Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
* Responds to and handles guest problems and complaints.
* Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
* Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities
* Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
* Ensures associates are treated fairly and equitably.
* Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
* Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
* Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
* Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
* Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
* Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
* Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.