IT Helpdesk System Support -Arabic speaking

Full-Time

JOB LOCATION: Ras Al Khaimah, UAE
JOB TYPE: Full-time
WHO WE ARE:
Microvision, headquartered in Dubai UAE brings a DNA in innovation and decades
long expertise adding value to the Government sector, Enterprise and SMEs in
the Gulf. We pride ourselves in having a consistently happy client base,
having the ability to help them out in varied challenges through their digital
journey.

We enjoy working with cutting edge technology to create exciting web
applications, and we bring together design, interaction, and technology in
ways that challenge and advance what's already being done. We believe in
collaborative teams that share ideas and learn from each other, and we
encourage each other to grow professionally, intellectually, and personally.

This is a fantastic opportunity for an experienced IT Helpdesk resource to
join a growth focused IT company in Dubai. The ideal candidate should have a
sound understanding on computer systems and software's.( Arabic speaking
Mandatory)

ROLES & RESPONSIBILITIES:
* Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining tickets, workstation and performance.
* Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
* Resolve customer tickets in line with our procedures and internal tools
* Transfer complex requests to our maintenance team (support level ‎3) and follow the incidents requiring greater expertise
* Communicate the progress and resolution to our customer

PROFILE REQUIREMENTS
* You speak Arabic language. You enjoy being in contact with customers and have a great sense of service
* You have a university degree with good communication skills (written and verbal) and fluently speak English, Arabic
* ‎3+ years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment
Preferred Education:
* Bachelor's (BS) degree with certificates in Arabic language