IT Coordinator

Title:* IT Coordinator
Department: IT
Hierarchy: Reporting to IT Manager
Level: ‎3
Scope:*
Assists the IT Manager in Monitoring and maintaining the computer systems and
networks.

Responsibilities and Obligations:
* Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
* Replacing parts as required.
* Providing support documentation, including procedural documentation and Advise staff and Members on their use of standard IT applications.
* Following diagrams and written instructions to repair a fault or set up a system.
* Running network applications to support system and users;
* Supporting new applications.
* Prioritizing and managing several open cases at one time.
* Provide user support to ensure the effective and timely resolution of technical problems.
* Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base.
* Have responsibility for the technical set up of presentation facilities including laptops and projectors.
* Monitor system alerts on servers and report problems to the IT Manager.
* Undertake the day to day operation of backup systems including rotation of backup tapes.
* Handle server shutdowns and restore service according to documented procedures.
* Ensure the highest standards of quality are achieved in all duties carried out.
* Maintain effective relationships with the Internal and External Customers.
* Conduct all activities in a manner in line with the Company's vision, promoting good external relations and a positive image of the Company.
* Testing/evaluating new technology.

Security, Safety and Health

• Maintains high confidentiality in regards to guest privacy.


• Reports any suspicious behaviour of guests and staff to the Hotel Manager and Security.


• Notifies housekeeper regarding lost and found objects.


• Ensures that all potential and real hazards are reported appropriately immediately.


• Fully understands the hotel's fire, emergency, and bomb procedures.


• Follows emergency procedures to provide for the security and safety of guests and employees.


• Works in a safe manner that does not harm or injure self or others.


• Anticipates possible and probable hazards and conditions and notifies the Manager.


• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Competencies:
* Good command of English and one other language used by majority of staff.
* Four years' experience in ‎5 Star Hotels.
* Good knowledge in Microsoft Excel, Word, Outlook, OPERA or other PMS.

Interrelations: Liaises with all departments to ensure smooth operation
and develops effective relationships with guests, business partners.

Note: Customization may be included for any specific local or legislative
requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor 's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS