Front Office Exective - UAEN

؜ - ؜Ras Al-Khaimah ؜ -

Job details



  • Responsible to ensure the satisfaction and comfort of the customer. work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.




  • Whenever a patient or visitor enters the clinic, greet and welcome them.



  • Register patients in accordance with the clinic's rules and procedures.

  • Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.

  • Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)

  • To ensure the highest performance from all front office workers, coach, mentor, and train them.

  • Responds to patients' needs and assists them in completing their transactions at the different departments.

  • Listen to compliments and criticisms from patients about the clinic's services and address them.

  • Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.

  • Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.

  • Conducts patient satisfaction surveys.

  • Monitor patients and visitors and ensure their satisfaction.

  • Assist patients in filling out any required paperwork, including insurance documents.

  • Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.

  • Monitor the activities leading up to, during, and following a camp.

  • Work with the center manager to identify possible communities, organizations, and other venues for the development of business.

  • Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.

  • Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.

  • Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.

  • Responsible for translating communication between patients/ visitors and staff for easy comprehension.

  • Read and comprehend Arabic materials, and when necessary, translate.

  • Ensure liaison with local and federal authorities to ensure the support when administration team is needed.

  • Ensure excellent patient care and assistance to satisfy patients.

  • Assure that patient consultation waiting periods are kept to a minimal.

  • Ensure that records and papers are appropriately stored and maintained.

  • Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)

  • Obtain & review patient feedback.


  • Safeguard patient privacy and confidentiality.




  • Bachelor's Degree or any relevant education



Job Summary

  • Advertiser: NMC Healthcare
  • Announcement date: 30/10/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Ras Al-Khaimah
  • Salary: -
  • Phone number: -

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