Receptionist

؜ - ؜Ras Al-Khaimah ؜ -
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Job details


  • To greet visitors and patients, determine their needs and guide them accordingly.

  • To answer queries and to provide information directly to the person or on the telephone.

  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.

  • Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic!

  • Book appointments and follow up appointments according to the patient request.

  • Quote for products and services

  • Ensure proper cleanness of the reception with an adequate supplies/stationary item.

  • Ensure appointment schedules are adhered to with minimal or no waiting times.

  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.

  • Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.

  • Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.

  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.

  • Update the shift checklist and make sure that all the tasks are completed.

  • Follow up on all the pending cancellations of registrations.

  • Be updated about the accepted insurance cards in the Clinic.

  • Adhere to the clinic's mission of "Faster-Better-Friendlier-Safer Service."

  • Perform duties such as straightening magazines to maintain lobby or reception area.

  • Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

  • Ensure correct information is available for cashier to charge.

  • Adhere to the hospitals telephone standards.

  • Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person


  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.




  • To greet visitors and patients, determine their needs and guide them accordingly.



  • To answer queries and to provide information directly to the person or on the telephone.

  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.

  • Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic!

  • Book appointments and follow up appointments according to the patient request.

  • Quote for products and services

  • Ensure proper cleanness of the reception with an adequate supplies/stationary item.

  • Ensure appointment schedules are adhered to with minimal or no waiting times.

  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.

  • Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.

  • Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.

  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.

  • Update the shift checklist and make sure that all the tasks are completed.

  • Follow up on all the pending cancellations of registrations.

  • Be updated about the accepted insurance cards in the Clinic.

  • Adhere to the clinic's mission of "Faster-Better-Friendlier-Safer Service."

  • Perform duties such as straightening magazines to maintain lobby or reception area.

  • Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Ensure correct information is available for cashier to charge.

  • Adhere to the hospitals telephone standards.

  • Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person


  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.




  • Any bachelor's degree



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Job Summary

  • Advertiser: NMC Healthcare
  • Announcement date: 06/09/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Ras Al-Khaimah
  • Salary: -
  • Phone number: -

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