RC RAK, Al Hamra Call Center Agent

Job Number ‎23109901
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah Al Hamra Beach, P.O Box ‎4558,
Vienna Street, Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW
ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Operate telephone switchboard station in order to answer telephone calls and
monitor busy or unanswered lines. Process guest requests for wake-up calls,
screening calls, do not disturb, call forwarding, conference calls, TDD relay
calls, and non-registered guest calls. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Supply guests with
directions and information regarding property amenities, services, and hours
of operation, and local areas of interest and activities. Review shift
logs/daily memo books and document pertinent information in logbooks. Notify
Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures, ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests' service needs, and thank
guests with genuine appreciation. Speak with others using clear and
professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support
team to reach common goals. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats;
stand, sit, or walk for an extended period of time or for an entire work
shift. Move, lift, carry, push, pull, and place objects weighing less than or
equal to ‎10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. Attracting the world 's top
hospitality professionals who curate lifelong memories, we believe that
everyone succeeds when they are empowered to be creative, thoughtful and
compassionate.

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of
our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better
than the next. It is this foundation and our belief that our culture drives
success by which The Ritz Carlton has earned the reputation as a global brand
leader in luxury hospitality. As part of our team, you will learn and
exemplify the Gold Standards, such as our Employee Promise, Credo and our
Service Values. And our promise to you is that we offer the chance to be proud
of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version of you.