IT Support Agent

؜ - ؜Dubai ؜ -

Job details

About Company


Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a
Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring
a striking entrance, high ceilings, landscaped gardens, and a range of well-
crafted Italian furnishings, the hotel is truly symbolic of the Versace
lifestyle.
Located in Jaddaf Waterfront, less than ‎15 minutes away from Dubai
International Airport and ‎8 minutes away from Burj Khalifa and Downtown Dubai,
Palazzo Versace Dubai is conveniently located along the shores of the historic
Dubai Creek. On arrival one is welcomed by the striking 'Pietra di Fiume'
design of the iconic Medusa and Greek decor. A walk through the ‎5-star hotel's
public spaces reveals several exclusive designs and fabrics from Versace,
while the lagoon pools and reflection ponds complement the serenity of the
lush gardens that surround the hotel - a true luxury retreat for leisure
travellers.
Every single piece of furniture and fabric that adorns the hotel's ‎215 hotel
rooms and suites, and ‎169 residences, is designed and tailor-made by Versace
exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel's ‎8
restaurants and bars is designed to have an al fresco terrace to reflect the
heritage of Palazzos, where the internal court was the informal space to meet,
dine and enjoy the weather. The three outdoor pools are decorated with mosaic
tiles and surrounded by palm trees and flowers. The beautifully landscaped
gardens and unobstructed views of the Dubai Creek and skyline, make this
luxury hotel an ideal venue for weddings and social events in Dubai.


Job Descriptions


DUTIES/ RESPONSIBILITIES
:
* Communicate status, risks and opportunities to IT/ AV Manager.
* Ensure that hotel data is secured and in line with stated standards and best practices
* Ensure logical access Control is in line with stated standards and best practices
* Ensure guest support management logged and recorded for quality assurance.
* Consistently promotes the brand in the local site and encourage the use of the brand by IT suppliers
* Provide consultancy to better expedite access and the better use of information in the property
* Ensure satisfaction on all guests IT queries to defined standards
* Ensure that standards are communicated and maintained in the property
* Ensure the communication between the department team members are clear and technically understood.
* Motivate and inspire team members to perform
* Continues to be productive in changing circumstances
* Develops positive working relationships at all levels
* Effectively delegates
* Presents powerful arguments which persuade others
* Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs
* Ensuring measurable quality objectives are established and actively participate in the review of these objectives
* Ensuring the availability of resources
* Ensure customer requirements are determined and met
* Actively promote an awareness of customer requirements throughout the organization
* Ensure that responsibilities and authorities are defined and communicated within the organization
* Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives
* Maintain appropriate records of education, training, skills and experience
Operational
* Maintain and update the required standards
* Promotes access and better utilization of Information technology within the hotel
* Ensure the accountability and ownership of all data in the hotel
* Where needed provides support to other hotels within the group
* Plans and organizes workload of the IT team
* Solves problems and makes decisions
* Under takes all job tasks competently
QUALIFICATIONS
:
* Diploma/ Trainings in IT
EXPERIENCE
:
* ‎2 years of similar experience with IT positions;
* UAE experience will be an added value;


Skills Required


Compensation & Benefits



  • Basic salary

  • Accomodation

  • Transportaion

  • Meals

  • Visa


  • Medical Insurance




  • Job Id
    JN2275



  • Location
    Dubai,United Arab Emirates

  • Poste Date
    ‎17-Feb-‎2023

  • Salary

  • Total Vacancies
    ‎1

  • Career Level
    ‎1 year plus Experience

  • Degree

Job Summary

  • Advertiser: WHR Solution
  • Announcement date: 18/02/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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