Customer Repair Representative (JAFZA, Order Processing)

CLOSING DATE ‎03 MARCH ‎2023.
NOTE: Please ONLY apply if you have sufficient experience and skills
required as per job description below.
JOB SUMMARY
Coordinate the customer interface process relating to our business. Work
closely with internal resources and customers to resolve any issues.
Responsible for coordinating and interfacing with customers, suppliers, other
departments and roles within the NOV. Responsible for the creation and sending
of quotation activities and processes. Responsible for customer purchase order
receiving processes and communicating between NOV and clients in order to
ensure good customer satisfaction.

PRIMARY RESPONSIBILITIES
* Work closely with credit and compliance to ensure orders are completed.
* Assist in providing outstanding customer service.
* Work on difficult issues regarding client complaints and other matters.
* Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.
* Perform other work related tasks as assigned.
* Comply with all NOV Company and HSE policies and procedures.
FACILITY/GROUP SPECIFIC RESPONSIBILITIES
Repair Department Primary Responsibilities:
* Track all inquiries for quotations uppon customer contact and equipment arrival at the inbound equipment.
* Contact customers to define the necessary scope of work.
* Create, revise and update Quality Plans as needed.
* Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System.
* Work on difficult issues regarding client complaints and other issues.
* Work closely with department managers on updating projects for customer requirements.
* Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review, and communicate with customers for clarification.
* Submit all incoming customer service orders within the Enterprise Resource Planning "ERP" so the project can be properly carried out to avoid delays and unexpected issues.
* Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined.
* Responsible for revising and adjusting quotes.
* Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
* Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements.
* Liaise with customer and IVB about approved ITP/Quality Plans making sure the pre-defined scope of work is reviewed and approved by all parties.
* Pursue continuous improvement in its own activities and operations.
* Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
EDUCATION & EXPERIENCE QUALIFICATIONS
* Degree in relevant subject
* ‎3-‎5 years' experience in manufacturing environment preferable
* Higher education degree desirable
JOB REQUIREMENTS
* Customer Service Excellence
* Technical education, product knowledge or experience preferable
* Sales Specialization desirable
TECHNICAL COMPETENCIES
* Microsoft Office Suite
* ERP System Experience (Glovia), basic to advanced knowledge level preferable
* Oil and Gas Technical Knowledge desirable
* 5S (Organization/Standardization) experience or knowledge desirable
BEHAVIORAL COMPETENCIES
* Approachability
* Composure
* Customer Focus
* Integrity and Trust
* Negotiation
* Presentation Skills
* Written Communication
* Drive for Results
* Conflict Management
* Listening

Every day, the oil and gas industry's best minds put more than ‎150 years of
experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and
production, our family of companies has provided the technical expertise,
advanced equipment, and operational support necessary for success --now and in
the future.

Global Family
We are a global family of thousands of individuals, working as one team to
create a lasting impact for ourselves, our customers, and the communities
where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service
delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers ' needs and work with them to
deliver the finest products and services on time and on budget.

Rig Technologies

At NOV Rig Technologies, we are harnessing the strength of knowledge and
innovation that is revolutionizing the future of energy. We build on what
works, using our deep expertise to help minimize risk, increase uptime, and
improve performance in drilling operations around the globe.