Department Manager- Ready to Wear & Shoes- Dubai

Company: Christian Dior Couture
Country / Region : United Arab Emirates
City : Dubai
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum ‎5 years
Reference No.: CDC08005
Date of publication: ‎2023.02.‎13
POSITION
Role Mission

The Department Manager assists store management to lead and direct all
activities required to achieve store business objectives; including but not
limited to client development and experience, human resources management,
operations, loss prevention, and maintaining Christian Dior Visual Standards
while driving employee engagement. The Department Manager will serve as a
Christian Dior Ambassador by promoting thephilosophy and values of the brand.

Key Responsibilities

Business Leader

• Work with management to lead the sales and operations functions for RTW & Shoes product categories within the store to consistently achieve sales budget objectives.


• Fully support and align with all key business initiatives and new product launches.


• Strong grasp on KPI's and ability to strategize when performance standards are not met.


• Implement Action Plans, previously agreed upon with management, to develop sales for a designated product category and client segment.


• Work with Management to implement clear objectives to the store team and monitor individual productivity, cross selling, and client development.


• Lead and support Company and local events and product launches ensuring client attendance and sales results are met.

Client Development

• Ensure the achievement of business objectives while developing a top client strategyfor your department.


• Ensure the implementation and development of Be Dior and Dior Stars initiatives.


• Capture client data to increaseand retain client loyalty.

Operations

• Control workflow through successful planning and delegation.


• Maintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures.


• Ensure maintenance of inventory accuracy and set up quantitative targets related to inventory control.


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  Assist Management in maintaining and submitting all payroll records for all boutique employees.
  Talent Management

  
  


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  Work with management to conduct monthly coaching/counseling sessions with employees to review performance and provide timely feedback. Oversee annual performance appraisal process for all store employees.

  
  


• Consistently monitor and follow up on productivity goals for the department.


• Work with management to attract, recruit, and retain a high performing team. Build a talent pipeline through networking and competitive shopping.


• Facilitate training, in collaboration with the Dior Academy and training team, on new product launches and new brand initiatives.


• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

PROFILE
Job Requirements

• Minimum of ‎4-‎5 years of sales management experience in retail, luxury retail, or service-related industry and proven track record of managing a team of ‎20 or more.


• Bachelor's Degree is preferred.


• Excellent leadership and people management skills.


• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.


• Ability to manage multiple tasks in a fast-paced environment.


• Proven ability to network, recruit, train, develop and assess talent.


• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, Outlook.


• Commercial awareness and strong business acumen.


• Strong verbal and written communication skills and excellent organizational skills.


• Passion for the fashion industry.


• Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.