Laundry Manager

Laundry Manager
Full time
Four Seasons Dubai
The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled
location, fresh approach to luxury and legendary personalized service, has
exceeded the high expectations in the ultra- competitive Dubai market. At Four
Seasons we believe that our most important asset is our team of employees. The
Four Seasons has a tremendous commitment to the development and training of
all employees. We ensure that the best packages and finest management
structure are in place to guarantee a stable environment in which development
is second nature for our employees. Successful Four Seasons candidates will be
offered once- in-a- lifetime opportunity rich in personal and professional
growth.
Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the
beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes
‎237 Dubai luxury hotel rooms - including ‎49 suites - subtle Arabic design
motifs blend with cool, contemporary style, featuring soft backgrounds of blue
or green. Dubai is the second largest of the seven Emirates that make up the
United Arab Emirates, Dubai is located on the southern shore of the Arabian
Gulf. Has a Sub- tropical, arid climate.
Join our Team
* Work on a team that is built on mutual respect, collaboration, excellent service.
* Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
* Four Seasons have been ranked in FORTUNE Magazine's ‎100 best companies to work for since ‎1998.
Responsibilities
* Oversee the day-to-day operation in areas relating to the Laundry Department and to administer the supervision of all staff in conjunction with the Senior Director of Housekeeping in Four Seasons Resort Dubai at Jumeirah Beach and with Housekeeping Manager in Four Seasons Hotel Dubai International Financial Centre (‎80/‎20).
* Ensure the ultimate level of service for all our guests, as expected in a Four Seasons Hotel.
* Properly schedule staff and coordinate the daily assignment of work.
* Manage department labor to ensure maximum efficiency and productivity for the hotel.
* Interview and train the staff. Hold team members accountable and discipline staff when needed.
* Properly open the Department. Check night report and prepare Laundry Attendants' daily assignments.
* Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
* Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
* Ensure communication and follow-up on any problems, guest requests or special requirements.
* Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
* Act in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.
* Check daily for maintenance conditions and submit the work orders for repairs through HOTSOS and follow through or escalate to the Director of Engineering.
* Linen and Uniform quality control - clean and stocked.
* Make inspection trips through entire hotel checking on production methods and procedures. Check washing formulas, making corrections and improvements whenever possible.
Preferred Qualifications and Skills
* Minimum of ‎5 years of laundry management experience.
* Fluent in English (verbal and writing).
* Preferred experience in a luxury hotel in Laundry or equivalent with Four Seasons or another organization.
* Strong communication and interpersonal skills.
* Creates motivating work environment.
* Have a high level of attention to detail.
* Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening shifts.
What to Expect: You Will....
* Be part of a cohesive team with opportunities to build a successful career with global potential.
* Have the opportunity to engage in diverse and challenging work.
* Be recognized for excellence.