Customer Service Executive

؜ - ؜Dubai ؜ -

Job details

Provides quality customer service, including interacting with customers,
answering customer enquiries, and effectively handling customer complaints
Co ordinating with Warehouse team and stores to ensure ‎100% customer
satisfaction.
Handling CRM system and ensuring that the customer complaints are handled on
priority.
Ensuring that Abandoned calls are not exceeding the targeted percentage.
Ensuring that all outbound calls that needs to be done are happening on a
timely manner.
Assigning Zendesk tickets to the agents and ensuring it is being solved on a
timely manner.
Receiving social media complaints and reverting them accordingly.
Checking the returned online orders and ensuring that the discrepancy in the
requested items and the received items is being addressed and balanced to
ensure the refunds for the customers are going within the time limits.
Addressing all the CRMs under the CC manager’s approval daily.
Preparing reports for Open CRMs and confirmation calls on daily basis,
Performance reports monthly, and whatever unplanned reports required.
Forwarding the mattress complaints to supplier and following up on them to
ensure they are being resolved in the committed timeline.
Calling all the customers with escalation requests and resolving their issues.
Supporting the agents for all their technical queries that they find
confusing.
Supporting in taking calls and chats when there is a work load to reduce
pressure on agents and waiting periods on customers.
Coordinating with Del. Dept. and WH respective in-charge for the exceptional
cases approvals.
Raising all online orders\website technical issues on Jira and following up on
them up to resolution point.
Ensuring that all hybris tickets are being addressed and closed on a timely
manner.
Addressing all the store queries for online and offline purchases on immediate
basis.
Sending the feedbacks as received in the forms for stores monthly.
Conducting random quality check on calls\mails\ and chats and highlighting the
results for the agents when needed.
Taking training for all new features for the online shopping and passing the
training to the agents.


Qualifications


Provides quality customer service, including interacting with customers,
answering customer enquiries, and effectively handling customer complaints
Co ordinating with Warehouse team and stores to ensure ‎100% customer
satisfaction.
Handling CRM system and ensuring that the customer complaints are handled on
priority.
Ensuring that Abandoned calls are not exceeding the targeted percentage.
Ensuring that all outbound calls that needs to be done are happening on a
timely manner.
Assigning Zendesk tickets to the agents and ensuring it is being solved on a
timely manner.
Receiving social media complaints and reverting them accordingly.
Checking the returned online orders and ensuring that the discrepancy in the
requested items and the received items is being addressed and balanced to
ensure the refunds for the customers are going within the time limits.
Addressing all the CRMs under the CC manager’s approval daily.
Preparing reports for Open CRMs and confirmation calls on daily basis,
Performance reports monthly, and whatever unplanned reports required.
Forwarding the mattress complaints to supplier and following up on them to
ensure they are being resolved in the committed timeline.
Calling all the customers with escalation requests and resolving their issues.
Supporting the agents for all their technical queries that they find
confusing.
Supporting in taking calls and chats when there is a work load to reduce
pressure on agents and waiting periods on customers.
Coordinating with Del. Dept. and WH respective in-charge for the exceptional
cases approvals.
Raising all online orders\website technical issues on Jira and following up on
them up to resolution point.
Ensuring that all hybris tickets are being addressed and closed on a timely
manner.
Addressing all the store queries for online and offline purchases on immediate
basis.
Sending the feedbacks as received in the forms for stores monthly.
Conducting random quality check on calls\mails\ and chats and highlighting the
results for the agents when needed.
Taking training for all new features for the online shopping and passing the
training to the agents.


Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: Landmark Tower - Dubai , , Dubai25030 ‎25030
Job: Retail Operations
Organization: Home Box UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jan ‎25, ‎2023, ‎2:13:‎04 AM

Job Summary

  • Advertiser: Landmark Group
  • Announcement date: 26/01/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

More jobs like this

Dubai
11/06/2022

### **_Job Responsibilities:_** _1\. Responsible for assisting in the control of the on-site wiring quality, the control of incoming telephone lines, manpower deployment, counseling and managing the telephone answering method of the receptionist and supervising the duty of the receptionist._ __ …

Dubai
10/06/2022

Job Description: ** Scope** : Responsible for providing frontline support to customers and ensuring customers are satisfied. Retaining customers by providing exceptional service while handling complaints and suggestions. Continuously provide customer excellence and sustainable growth across the …

Dubai
22/06/2022

**ROLE DESCRIPTION** **_Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job._** **_Title: …

Dubai
20/05/2022

**RESPONSIBILITIES & DUTIES** PV Operations is responsible for ensuring the highest standard of customer service is provided to our US Military under SPV contract The Customer Service Executive PV Operations is responsible and accountable for (but not limited to) the following: * Communication…

Dubai
25/05/2022

Sales DUBAI-U BORA TWRS(ARE) United Arab Emirates **Job Description** **JOB ACTIVITIES** * Communicate/ Respond to customer inquiries/messages received by telephone or email daily. * Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit. *…

Dubai
30/04/2022

The Role **Office Timings:** 5 days working; 9:30 AM - 7:30 PM • Answering questions about a company's services • Processing orders and transactions • Resolving issues and troubleshooting technical problems • Delivering information about a company's offerings • Providing proactive customer outrea…

Dubai
03/06/2022

Hiring a Customer Service Executive for Dubai. **Key Responsibilities:** Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Plann…

Dubai
01/05/2023

**Job Description:** * Maintain a positive, empathetic, and professional attitude towards customers and ensure excellence in customer-service * Respond promptly to customer inquiries and channel service requests to different team within the company, ensuring complete follow-through until closur…

Dubai
19/08/2022

**Responsibilities:** Communicate with customers via phone, email, and chat. Provide knowledgeable answers to questions about products, pricing, and availability. Work with internal departments to meet customer 's needs. Data entry in various platforms. **Qualifications:** At least 3 years of…

Dubai
25/07/2022

**Customer Service ** * Help in Registration form and Insurance form completion process * Assist patients to complete all necessary forms and documentation including medical insurance * Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurs…

اللغة: العربيّة