Manager - Digital Strategy

Horizontal Digital is an experience-forward digital consultancy. We help
organizations meet ever-increasing customer expectations and set the bar
higher. We offer unique opportunities as a boutique firm on a global scale,
and we deliver on this promise by putting customers at the absolute center of
everything we do, helping them build more robust possibilities with our
clients.

We solve challenging problems through strategy, creativity, and execution. Our
robust consulting work is built upon going deep to discover insights and
breaking new ground, leading to long-lasting impacts. Today's market landscape
demands digital expertise, and we leverage our thought leadership and
proficiency in ever-growing technologies such as Sitecore, Salesforce, and
other enterprise platforms. To see us in action, look at our expertise with
some sample case studies.
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We're built on equal parts empathy and hustle. Savvy and scrappy are two words
that describe the type of people we're looking to hire. Our core values
highlight what is important to us in every interaction: Be customer-first
, Embrace change , Nurture collaboration , and Work courageously.
We constantly innovate to take revolutionary steps and source insights from
all levels to shape internal culture. While we push to "get things done," our
culture establishes strong leadership support, an emphasis on work/life
harmony, and an appreciation for little to no travel.

But enough about us. Let's talk about you.

As a Digital Strategist , you will serve as a key strategic advisor to our
clients as they embark on their digital transformation journey. You are highly
proficient in design thinking principles, providing the vision and basis to
articulate a holistic customer experience strategy. Viewed as a trusted
partner by the client, you have the innate ability to zoom- in/out across the
business landscape, discerning and translating complex needs, and developing
foundational strategies, while collaborating with cross-functional teams to
drive successful digital outcomes. You bring strong industry and digital
credentials and can efficiently operate at the intersection of data,
technology, and creative domains.

An indulgent problem-solver, an obsessive customer advocate, and a life
learner, you are inspired by innovative and potentially disruptive digital
possibilities, harnessing this thinking to craft bespoke strategies, driving
to help clients deliver a world-class product and service experiences.

Key Responsibilities:
Lead the cross-functional client engagement team as part of the initial
Discovery phase, with a specific focus on eliciting and understanding
incumbent business challenges and opportunities, foundational gaps, and pain-
points, as well as pillars for the aspirational future state-connected digital
experience.
Assess qualitative and quantitative aspects of the client 's current state in
conjunction with additional market/industry/competitive research to help
articulate a future vision and guiding strategy.
Act as a visionary and client partner to develop ideas and thoughts into
meaningful solutions Lead on client facing activities and not be afraid to
challenge clients throughout best on best practice and experience.
Create phased roadmaps aligned to customer needs, best practices, and a
logical roll-out.
Challenge clients and act as their sparring partner to drive outcomes.
Collaborate closely with cross-functional team members to develop insight-
oriented deliverables to guide the development of an achievable digital
roadmap and provide the basis for successful mobilization of the
implementation phase.
Serve as a subject matter specialist and strategy leader in all thing's
customer experience and digital, leading the way in defining the future vision
while exceeding brand and customer needs
Manage day-to-day interactions with client stakeholders associated with data
collection and validation, hypothesis development, analytical insights, and
out-of-box thinking as it relates to the development of the overall digital
strategy.
Mentor junior team members while contributing to and advancing the strategy
competency.
Key Performance Indicators:
Professional, concise, and practical written/verbal communication skills
Collaborator and a critical thinker with the seamless ability to lead
workshops, develop polished client-facing deliverables, and interface with
cross-functional teams, client, and executive stakeholders, to drive business
objectives
Self-starter who anticipates and comprehensively completes project assignments
while still remembering the details
Strong analytical skills, including a thorough understanding of how to
interpret the client 's overall business objectives, translating them to
foundational strategies and achievable roadmaps
Ability to prioritize a dynamic workload while being flexible and adjusting to
shifting client needs
Contributes effectively towards competency development efforts and business
development activities
Key Experience Requirements:
‎7+ years of progressive experience working on enterprise digital initiatives
focused on the strategy function at a reputed consultancy
Strong understanding of the digital ecosystem, including associated business
processes, and functional areas such as commerce, marketing automation,
content strategy, personalization, and customer care, critical to the success
of client initiatives
Strong experience in the development of strategy artifacts (e.g., capability
assessment, digital brief, findings report, digital roadmap, business case
development, service blueprint, operating and org model designed on strategic
PoV 's) foundational to delivering the connected digital experience.
Strong understanding of Agile methodologies and the digital design/development
life cycle
Strong familiarity with digital platforms such as (CRM, marketing, experience)
& Sitecore (CMS & DXP) experience and how they interconnect to enable the end
customer experience.
Bachelor's Degree required