CIB Operations - Client Service - Dubai

Principal responsibilities:
* To manage different components of workload, client services and other internal and external reporting on daily basis ensuring adherence to designated deadlines and controls.
* To investigate, analyze and resolve customer enquiries/requirements.
* To participate in other initiatives within Trade Operations to support business strategy and objectives.
* Monitoring of transactions to ensure it is completed.

Management of bank's policies and procedures, ensuring they are regularly
reviewed and updated by the appropriate owners
* To ensure process

sing of any transaction as determined by workload, client base or hub routing.
* To adhere to all established work and escalation processes.
* To work with minimum supervision and act on own initiative to identify tasks and efficiencies to be implemented on the unit.
* To escalate all exceptional processes and maintain their audit trials for record purposes

Prepare weekly and monthly metrics

Ensure all processes adhere to JP Morgan control standards
Knowledge and skill requirements:
Minimum ‎3 years of Trade Finance experience/ Banking Operations and Client
Service together with up to date knowledge of current market practice.

The incumbent must demonstrate excellent verbal and written communication
skills in to communicate transactional information and to resolve queries with
both internal and external clients together with an ability to understand the
client's business environment to predict client needs and to provide
appropriate solutions.

The incumbent must demonstrate the ability to manage multiple tasks and
priorities on a daily basis ensuring adherence to all risk control, compliance
and regulatory policies

Excellent organizational skills.

Ability to priorities, multi-task and manage own and others workload.

Experience of carrying out admin tasks (i.e. taking minutes; drafting reports
/ documents)
Mandatory Qualifications / Skills:
* Any University Degree
* Proficient knowledge of Microsoft Office - Word, Excel, PowerPoint
* Strong analytical skills and excellent team-working skills.
* Meticulous attention to detail with a commitment to quality and continuous improvement
* Initiative, reliable and willing to work hard on high volume days
* Self-motivated, proactive and enthusiastic
* Professional telephone manner, communication and interpersonal skills
Preferred Qualifications / Skills:
* Knowledge in L/G, LC, Collections and basic understanding of other trade products.
* Experience working within a matrix-style structure across a global team
J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.