Sales Executive

Job Purpose: Enhance Groups, Promotions & Incentives unit through direct
interaction with corporate customers and the travel trade to help the unit
achieve set revenue targets while offering prompt and efficient customer
service. Arabian Adventures portfolio only: Role holders focusing on Arabian
Adventures ? Hotel Representation will be accountable for the sale of tours,
excursions, and activities. The role is accountable for the promotion of
products to maximise revenue generating opportunities and to convert the
maximum number of enquiries into sales through efficient and friendly guest
service. Job Outline Generic - Ensure prompt and courteous handling of all
telephone enquiries from travel agents, commercial houses and individual
clients for smooth flow of business with regard to GP&I. - Achieve the set
revenue targets and sales objectives by maximising the best yield / volume mix
whilst determining the market potential and exploiting market opportunities
with all available resources and in close co-ordination with TSM. - Execute,
as per the agreed sales strategy of maximum corporate account focus, the
established call plan of ‎12 sales visits a week to maximise / organise field
activity using the available time effectively. Ensure all call reports are
submitted to the TSM on time, in order to ascertain call effectiveness and
improve sales focus on a weekly basis. - Actively investigate lost sales
opportunities to learn and avoid such re-occurrences while maintaining a
continual report on the same. - Maintain and enhance the corporate account
database of all existing, new accounts to be used for future sales activities.
- Sales focus to be equally divided between traditional distribution channels
(i.e. Agents) and corporates. - Actively pursue to improve sales techniques
through corporate / agent multimedia presentations thus positioning yourself
as a true professional. - Maintain a request and feedback system for all
groups, promotions and incentives from the enquiry stage to their return and
communicate the same to the TSM. - Work in close co-ordination with the
Operations Supervisor-Groups to expedite all group quotations, amendments and
special requests received. Accountabilities specific to Arabian Adventures ?
Hotel Representation - Actively promote tours and safaris and secure guest
interest in product offerings to achieve pre-defined sales targets and
contribute to revenue budget, - Achieve set revenue targets and sales
objectives by maximising the best yield/volume mix, - Maintain awareness of
promotions, incentives, our products and brochures, keep up to date with
product changes to become a local expert, - Effectively train, coach and
mentor colleagues/new team members in sales strategies and achieving sales
targets, - Compile and submit all sales (cash and credit cards) to head office
as per unit schedule and ensure that all sales are accounted for through
accurate submission of sales reports, - Suggest ideas to improve operation and
product lines, enabling the business to be an innovative market leader, - Work
in close coordination with the Guest Service Representative to provide a
seamless and consistent experience for guests, - Service guests via all
available channels including, but not limited to, digital concierge, hotel
representation and airport services, - Ensure all guest bookings are actioned
via preferred and agreed systems, - Track all guest enquiries through company
systems for future use and analysis.
Qualifications & Experience: Experience / Qualification / Knowledge and Skills
- Commercial/Sales.Tours (Outbound) - Degree or Honours (‎12+‎3 or equivalent) -
A University Degree with a minimum of ‎2 years Sales experience in airline or
airline related industry. or `A' level education with a minimum of ‎4 years
Sales experience in airline or airline related industry. - Thorough knowledge
of market place. - Computer literate with proficiency in MS Office
Applications. - Ability to communicate fluently in English and skilfully
negotiate business deals to the advantage of the company. - Outstanding
service and customer oriented behaviour. - Ability to work independently under
pressure and as a part of a team. - Valid UAE driving license essential. -
Must have highly developed interpersonal and public relation skill so as to be
in a position to liase with people from different cultures, backgrounds and at
different levels. - Must be able to work independently within the defined
parameters. - Must be able to work under pressure and also to have outstanding
organising skills to co-ordinate various job issues simultaneously. -
Requirements specific to Arabian Adventures' Hotel Representation: Flexibility
to work shifts, including evenings, weekends and public holidays. - Additional
languages are an advantage: Spanish, Portuguese, Italian, German, French,
Japanese & Russian