Career Area:

Marketing / Sales / Product Support

Job Description:

The Data Center Segment Sales Account Manager role is for a senior industry
expert to lead Caterpillars data center growth with key named DC accounts in
the Africa and Middle East Region, where Electric Power Solutions and Data
center background / experience are essential and critical to the success of
the position and our business. This role will be interacting with key customer
and consultant decision makers and influences, themselves experts in their
field. The suitable applicant has to be able to be seen as an expert in their
own right and to add value to that relationship and the consultative selling
process. The position is for a talented professional already considered an
expert in this field.
Develop and maintain effective internal partner relationships and
relationships with major customers so that sales objectives can be achieved.
Develop and execute account strategies and activities for specified accounts.
Establish high-level relationships with business decision makers and identify
business needs and problems. Develop and implement market strategies for key
industries and customers as well as securing commitment of Caterpillar and
Dealer resources to assure continued customer satisfaction.

This position will act as a consultant to various departments within
Caterpillar regarding the direction and strategies that key industry leaders
will be adopting in the future. Consult with dealers and districts on the
subject of sales and service support of product to "corporate account"
customers. Travel in the field to monitor and resolve issues regarding
customer satisfaction and future product needs. Develop product support and
other types of program planning for assigned customers. Take steps necessary
to assure product health in order to maintain and enhance PINS growth and
leadership in the Data Center Segment in Africa and Middle East.
Tenure of this account would underpin strong AME Regional DC Growth
This position makes regular visits to job locations, foreign and domestic, to
provide advice and counsel to potential customers.

At this level, incumbent ensures that account decision makers have been fully
exposed to the features/ benefits available from Caterpillar products, dealer,
and marketing before they finalize purchasing decisions. Must communicate
effectively across product, industry, dealer and/or customer audiences to gain
understanding and acceptance of ideas and recommendations.

Must have ability to work with people from many different backgrounds and
cultures, internally and externally, with the appropriate influence and
ability to resolve differences. Good human relations skills are required to
develop a collaborative/cooperative work relationship with others inside and
outside the business unit. Generally requires extensive travel to understand
regional or worldwide business conditions.

Position works independently with considerable freedom of action and is
broadly subject to functional policies and ultimate goals. Manages the
compliance of its own assignments and keeps up to date with new industry
trends, changing technology and regulations affecting the competitive
environment.

BACKGROUND/EXPERIENCE:
Requires an engineering degree or equivalent experience with ‎5 - ‎10 years of
specific industry experience in order to gain recognition as a divisional and
company expert. Should have broad business background, specific long-term
industry knowledge and excellent communication skills. The incumbent will have
had previous Data Center sales/account management experience, and critical
power/electro-sensitive applications experience.
Business Languages : English is essential, with Arabic being a strong
advantage.

LI

Caterpillar is an Equal Opportunity Employer (EEO).
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