Contact/Call Centre Agent

؜ - ؜Dubai ؜ -
Advertiser's site

Job details

We are looking for a Contact Center Agent for one of our clients



Main Responsibilities:




  • Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone

  • Convert inbound enquiries into assessments or registrations.

  • Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.

  • Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries.

  • Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons.

  • Contact all leads and enquiries received, for the pre-opening of new branches.

  • Provide customers with advice and recommendations on available courses and packages. Seize opportunities to upsell all services when they arise.
    -Plot all booked assessments on the CRM system and co-ordinate with the
    Front -Desk of the relevant branch.

  • Send an assessment confirmation WhatsApp to the prospective student immediately upon booking the assessment.

  • Contact and follow-up with all leads that did not get converted to an assessment, did not show up for an assessment, cancelled an assessment or did not register after taking an assessment.

  • Contact and follow-up with all customers who did not renew packages.

  • Push to convert all leads to direct registration without doing an assessment in the branch.

  • Co-ordinate with the HR, Recruitment and Education Departments to remain informed about teachers joining, teachers leaving, teachers annual leave, introduction of new subjects etc.

    Experience:


  • Minimum two (‎2) years ' experience in a similar role.

  • Previous experience in customer service and tele sales roles

    Job Requirements

  • Must have previous sales and customer service experience. Excellent negotiation, communication (fluent English language ability both spoken and written) and interpersonal skills.

  • Can work well under pressure. Has a high stress tolerance and resilience.

  • Organized and able to prioritize workload.

  • Be dedicated to providing world class customer service.


  • Intermediate I.T. skills including MS Excel, MS Word, MS Outlook and MS PowerPoint.

  • Self- motivated and able to work with minimal supervision.


  • Approachable and positive attitude.

  • Ability to multi-task, prioritize and manage time effectively.

  • Professional and smart appearance always


Min Experience:


‎2 Years


Salary :


AED ‎4000


Temp/Perm::


Permanent


Location :


Dubai


Posted Date:


August ‎19, ‎2022

Report abuse

Job Summary

  • Advertiser: ParkerConnect
  • Announcement date: 20/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

More jobs like this

Call Centre Agent
Dubai
01/05/2022

_An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ ** __****_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._** _We are on a mi…

Call Centre Agent
Dubai
31/05/2022

* **Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone** **** * **Convert inbound enquiries into assessments or registrations.** **** * **Generate customer interest in the services and products by communicating all special o…

Call Centre Agent
Dubai
06/06/2022

**Posting Date** Jun 05, 2022 **Job Number** 22093087 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Post Office Box 26525, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocat…

Call Centre Agent
Dubai
08/06/2023

**Job Number** 23104679 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…

Call Centre Agent
Dubai
07/01/2023

* Exciting permanent opportunity * Great career progression opportunities ### **About Our Client** Our client is an internationally recognised and well respected Medical and Aesthetic Clinic based in Dubai. You will be welcomed into their friendly team as the Call Centre and Customer Se…

Call Centre Agent
Dubai
25/08/2023

**Job Number** 23154119 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…

Contact Centre Agent
الإمارات
20/12/2022

Role Overview Be able to support customers in a multi-channel contact center (Telephone, Email, and Social Media) Skilled in problem-solving and solution orientated Understands the needs of our internal and external customer Able to prioritize daily tasks and queries Great …

Call Centre Agent
السعودية
25/09/2023

المملكة العربية السعودية Oct 12, 2023 AED 5000 - AED 5500 Contract Full time Our client is into **Luxury Fashion** industry. They are now looking for a **Call Center Agent** to join them. **Roles & Responsibilities:** * To handle inbound and outbound calls of customers and clients. * Identif…

Call Centre Agent
مصر
13/11/2023

#### **Experience Needed:** * 2 to 5 years. ## **About the Job** ### **General Purpose:** Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. #### **Main Job Tasks and Responsibilities:** * …

Call Centre Agent
Alexandria
24/11/2023

**Location:** Alexandria - **Department:** Call Center 1- Excellent command of English language (spoken and written) 2- Knowledge of customer service principles and practices 3- Computer skills (ICDL certificate is preferred 4- Some experience in a call center or customer service environment is pre…

اللغة: العربيّة