Content & Community Manager

Company Description

We help grow many of the world's most iconic brands at Leo Burnett. We help
grow even more of the world's most talented people. You'll find at Leo Burnett
an agency built on ideas and dependent upon the people behind them. A culture
that doesn't just respect creativity but cherishes it. And a community where
the path you choose is your own, the places you can go limitless.
Today, Leo Burnett is one of the most awarded creative networks in the world.
We believe creativity has the power to transform human behavior, and we use
ours to help our clients' brands discover their "human purpose" and play
meaningful, active roles in people's lives.

Job Description

You will be responsible for building, engaging and proactively managing a
social community through all key channels including Facebook, Instagram and
Twitter.
You will generate monthly competitive reviews, insight generation from social
conversations within the community and work alongside the Data Analyst to
deliver monthly reports which communicate the observations and learnings and
which you will be responsible for presenting to the client each month.

Key responsibilities:
* Write, co-ordinate and moderate the teams ' social media sites
* Brief creative
* Publish content
* Create high quality content across social channels to inform, engage and delight
* Monitor social channels and relevant news channels to spark meaningful conversations.
* Publishing and maintaining monthly content calendars, including writing status updates, posting relevant content in accordance with Content Calendars.
* Plan content in advance and develop engaging themes and ideas.
* Explore new ways to connect with our client's community e.g. live Q&As, polls, competitions etc.
* Measure and monitor communication channels and pull out key learnings and share with the team.
* Support the wider marketing team, ensuring community-building activity is aligned to vision.
* Utilizing social listening tools to generate insights. Summarize insights and conversations to create.
actionable, client-facing reports that lead to optimization.
* Moderating user generated comments and posts in a quick and timely manner (fixed SLAs)
* Respond to comments, when appropriate, in order to foster a positive community and add value to the user's experience.
* Enforce the social media guidelines as defined by the brand.
* Escalate user generated content, where appropriate, to internal and client stakeholders.
* Engaging with Media Buying agency to help plan and oversee social ad campaigns, search campaigns.
* Attending and posting from live events

Qualifications

• The candidate must have


• Experience with different community and social media platforms in a community management role.


• Experience with content planning and scheduling with multiple stakeholders.


• Excellent working knowledge and understanding of all social media management platforms including Chatbot Apps


• You will ideally be a great writer yourself, producing the right words, with the right tone, in the right forms and formats independently as well as collaborating with others.


• It will also be important that you have experience in the appropriate tools to identify influencers, hot topics and angles to engage new audiences


• You will understand the principles of keyword optimization, be comfortable analysing post performance
  and understand how this drives audiences to our website


• Written skills: English and Arabic
  Personal skills:


• A strong understanding of social media trends, digital marketing and best practices, integration across owned, earned and paid social programs, customer insights, industry trends and current/emerging platforms.


• Education: Bachelor's Degree in Communications, Marketing, Advertising, Public Relations, Media Studies, and/or related fields.