Hostess

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
* Responsible for doing all preparations for the service, like preparing table planning and menu's.
* Ensure all menus and are clean and ready for operation on floors.
* Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.
* Make sure to work with clean equipment and surfaces.
* To ensure that Micros is correctly set-up according to the meal period.
* Ensure to be fully aware about the promotions and discounts.
* Ensure daily emails and serVeme reservation have been checked.
* Make sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.
* To prepare the table plans according to reservation sheets.
* Keep an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
* Take orders and give information to guests if required and clearly communicating this to colleagues.
* Record guest preference and record in guest history folio.
* Communicate with the chef or kitchen for any special request, dietary requirements or restriction from the guests.
* During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
* If necessary preparing orders like drinks and preparing snacks, bread.
* Responsible for cleaning tasks during and after service.
* Attend departmental meetings if required.
* Check with managers or coordinator for any large party reservations.
* Ensure package forecast for HB, BB and FB are printed every day.
* To wish "Farewell" to all guests, encouraging repeat customers.
Desired Skill & Expertise:
* Atleast ‎1 year of experience as a Hostess in a upscale restaurant.
* Fun/outgoing personality/hostess experience essential.
* Receive and seat the guests and have good communication with the waiting staff and kitchen about the guests.
* Maintains great customer service to all guests.
* Previous customer service experience required.
* Flexibility to respond to a range of different work situations.
* Excellent reading, written and oral proficiency in English.