Web Merchandiser | IKEA | Service Office | Jebel Ali, Dubai

Company description

Job Requisition ID: ‎131442
Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Job description

About the Role
You have the ability to evaluate creative solutions and give clear feedback.
You prioritise and organise own work to make the most efficient use of time
available. You set and implement plans and follow up goals. You have the
ability to effectively juggle multiple projects at one time. You want to
create a better life for many individuals at their homes.
What 's more, we believe that you have the following knowledge, capabilities
and motivation:
* Live and share the IKEA values every day
* Minimum 4years experience in eCommerce and web merchandising methods.
* Background of online marketing tools and ability to follow up and analyse online sales (source codes, campaign codes, basket analysis, aov, etc.).
* Ability to clearly demonstrate financial awareness and think of terms of profit, loss and added value.
* Insight and knowledge of the IKEA product range and sales steering methods (‎3 Aces and ‎1 King, etc.).
* Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
* A solid grasp of user-centred design, testing methodologies & usability and accessibility requirements
* Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and stakeholders.
* A clear understanding of the importance of user-centred design
* Understanding of IT and processes that can support and develop business
* Understanding of all aspects of the IKEA multichannel shopping experience
* Keeping up to date with competitor information and market trends.
* Experience in stakeholder and change management
* Good reading, written & spoken English
* Good reading, written & spoken Arabic
* Computer skills and high proficiency in Microsoft Office applications.

About You
You are responsible to develop sales in an efficient and effective way in all
media in order to attract more customers to come more often and buy more. This
is achieved by optimising our sales priorities, commercial activities and
ensuring the right forecasts for our total offer. The main responsibilities
are developing and executing sales steering, selling the IKEA way, range
grouping, pricing, range management and launches. This ensures an enjoyable,
convenient and successful shopping and buying experience, which leads to
increased sales and sustained long-term profitability.
* Continually merchandise the IKEA website in the most optimal way, take care of strategic products including ‎3 Aces and ‎1 King, and price and volume products so that they are strongly promoted across the website.
* Actively trade the website, review sales performances and react accordingly. Use the website to understand all the various aspects that affect the customer's online journey. Ensure that website visitors can search, find, choose and buy in an optimal way.
* Know the global IKEA priorities, the IKEA product range, the national market and competition, and work to support commercial activities and the commercial calendar, which will convert more visitors to customers and generate repeat visits.
* Seek and identify business opportunities that will grow sales and improve gross profit by analyzing market trends and benchmarking with other eCommerce operations.
* Work actively with the online product range, monitor performance and continually develop range frame options to maximize sales.
* Optimize presentation and the sorting and filtering of online products to maximize all sales opportunities by being the product range specialist. Present the product range online in a commercial way to encourage customers to buy more by making it easier for them to find the right products and solutions.
* Create recommendations for sales steering and the most relevant and commercial cross selling, up selling and add on opportunities, and applying these techniques to the most appropriate positions online.
* Seek feedback from online customers to learn from their online browsing behaviors and shopping experience.
* Optimised layout of product listing page based on commercial priorities and desired user experience.
* Follow up on digital merchandising performance and share insights to secure successful add on sales.
* Reflect the life at home knowledge from the local market in the range presentation the IKEA way.
* Give feedback on how to improve the online experience for visitors and customers.
* Co-ordinate the creation and delivery of all weekly, monthly and bi-monthly reporting, specifically providing insights and analyses across eCommerce metrics packages.

Qualification

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…
About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is
to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and
the United Arab Emirates.