IT Technology Associate - Dubai

Technology has always been at the heart of what we do and deliver at EY. We
need technology to keep an organization the size of ours working efficiently.
We have ‎250,000 people in more than ‎140 countries, all of whom rely on secure
technology to be able to do their job every single day. Everything from the
laptops we use, to the ability to work remotely on our mobile devices and
connecting our people and our clients, to enabling hundreds of internal tools
and external solutions delivered to our clients. Technology solutions are
integrated in the client services we deliver and is key to us being more
innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology - focuses on developing new technology for our clients. It
enables EY to identify new technology-based opportunities faster and pursue
those opportunities more rapidly

Enterprise Technology (ET) - ET supports our Core Business Services
functions and will deliver fit-for-purpose technology infrastructure at the
cheapest possible cost for quality services. ET will also support our internal
technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and
mitigates cyber-risk, protecting EY and client data, and our information
management systems.

The opportunity

As part of Enterprise Technology, the On-site Technology Support 's mission is
to help our customers fulfil their purposes and contribute to building a
better working world by providing a fit for purpose support service.

The On-site Technology Support Specialist provides this support to customers
within the country or site by performing multiple technology support
activities. This professional demonstrates ability to prioritize tasks,
working with multiple software and hardware technologies, in a fast-paced
environment.

Your key responsibilities
*
Facilitate and support the deployment of hardware and software to end users
(including the installation, configuration and testing of more complex firm
hardware).
* Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
* Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
* Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
* Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
* Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
* Assist with off-site technology support for firm sponsored functions/meetings.
* Assist with IT tasks related to office moves, buildouts and relocations.
* Work effectively as "remote hands" for other EY Technology functions, such as Telecommunications and Hosting.
* Maintain a thorough understanding of EY Technology's organization and service offerings in order to identify how best to address end user technology needs and incidents.
* Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
* The role receives direct oversight from a supervisor with regular contact to assign and monitor activities

Skills and attributes for success
*
Effective analytical skills are required to address end-user incidents
escalated from the service desk or offered by end user on walk-up issues.
* Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
* A Bachelor's degree or equivalent work experience is desirable

To qualify for the role you must have
*
Excellent communication, interpersonal, organizational, and time management
skills.
* Excellent customer service attitude.
* Ability to liaise and work effectively with all levels of end users and IT personnel.
* Ability to communicate effectively with supervisor and peers.
* Approximately ‎2-‎4 years of experience in end user technology support

What working at EY offers

We offer a competitive remuneration package where you 'll be rewarded for your
individual and team performance. Our comprehensive Total Rewards package
includes support for flexible working and career development, and with FlexEY
you can select benefits that suit your needs, covering holidays, health and
well-being, insurance, savings and a wide range of discounts, offers and
promotions. Plus, we offer:
*
Support, coaching and feedback from some of the most engaging colleagues
around
* Opportunities to develop new skills and progress your career
* The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider
flexible working arrangements. We strive to achieve the right balance for our
people, enabling us to deliver excellent client service whilst allowing you to
build your career without sacrificing your personal priorities. While our
client-facing professionals can be required to travel regularly, and at times
be based at client sites, our flexible working arrangements can help you to
achieve a lifestyle balance.

If you can confidently demonstrate that you meet the criteria above, please
contact us as soon as possible.