Housekeeping Attendant-Special Projects

Job Number ‎22139265
Job Category Housekeeping & Laundry
Location Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz
Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates
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Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

THousekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
Position: Housekeeping Attendant-Special Projects Date: ‎13 January ‎2021
Business Unit: Dubai Marriott Harbour Hotel & Suites Career Band: Gray
Department: Housekeeping Reports to: Housekeeping Shift Leader/Supervisor
This job description sets out the current duties of the job role that may
vary from time to time without changing the general character of the job role
or the level of responsibility entailed.
JOB SUMMARY
Perform scheduled Special Project/General Cleaning tasks for rooms and/or
public spaces as required, including flipping/inspecting mattresses, box
springs and assembling bed frames, vacuuming behind and underneath furniture,
spot cleaning carpets, dusting and ensuring that all necessary hardware and
appliances are present in the room and in working order.
Clean all guest rooms in accordance with the property room preventative
maintenance procedures and standard guidelines Perform general cleaning of all
guestroom surfaces to include tub, wall tile, hard floors, walls, windows,
mirrors. Report any serious maintenance problems, unusual findings, or safety
hazards immediately to the Housekeeping Shift Leader/Supervisor.
SCOPE / BUSINESS CONTEXT
* A Full Time position based at Dubai Marriott Harbour Hotel & Suites.
* Number of Direct Reports - ‎0
* Titles of Direct Reports - N/A
Candidate Profile
Experience:
* Having an experience in similar position for at least ‎12 months with a great interpersonal skills and good level of physical fitness.
Skills and Knowledge
* Strong Communication skills (verbal, listening, writing)
* Innovative
* Pro-active and reliable
* Able to work alone and within a team
Education or Certification
 Good level of English essential
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to
the successful performance of the position:
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
A. Reports to Housekeeping office with uniform and clock in.
B. Collects the floor or Public area master key from the Loss prevention
office, signs for it and picks up daily room reports from Housekeeping office.
To ensure that the key is not handed over to anyone and should not open guest
rooms for anyone.
C. Inform the HK Office Coordinator/Shift leader about any lost and found
items (follow the LSOP in place)
D. Report any breakage and lost items to your Shift leader/Office
coordinator
E. Report any associate and guest complaints to your Shift leader or
manager.
F. Once the cleaning assignments are done, to be proceeded to the
Housekeeping office and to be signed off from the shift.
General Cleaning tasks
Perform scheduled general cleaning of all surfaces in guest rooms as
required, including inspecting/flipping mattresses, box springs, vacuuming
behind and underneath furniture, dusting, cleaning bathrooms, ensuring that
all hardware and appliances are present in the room and in working order,
cleaning light fixtures, and inspecting grout and caulking.
 Clean front and back of entry door, door frame, and threshold
 Clean welcome light
 Clean closet, door, and mirror
 Clean all bathroom surfaces and shower curtain
 Clean all furniture
 Vacuum under furniture, carpet edges and drapes.
 Clean inside of window(s). Clean outside, if applicable. Clean window
sills and frames.
 Clean drapes / curtains and sheers (as needed)
 Clean all air vents
 Dust entire room and ceiling, remove cobwebs
 Clean all walls, wall coverings, artwork, mirrors, baseboards
 Clean all bedding (pads, blankets, bedspreads, throws (scarf), pillows,
shams, pillow protectors, bed skirt)
 Perform a thorough inspection of the mattress, box spring, bed frame and
headboard
 Flip and rotate mattresses as per manufacturer's instructions
 Clean the balcony
 Clean light fixtures in guest-room and bathrooms
Responsibilities while cleaning Guest Rooms:
 No excessive noise to be made in the guest room areas, as it may disturb
a guest. This has to be applied any time during the day or night while on the
floor.
 Priority to the checkouts / arrivals to be given when scheduled for the
preparation of the rooms. The only exception to prioritize the occupied rooms
is based on guest request.
 Check for DND's before entering an occupied room. Inform your
Supervisor/Office coordinator of any room discrepancies, extra departures, and
extended stays (The Supervisor/Office coordinator will also inform you if
there is changes).
 Enter guest rooms following procedures for gaining access, such as
knocking three times, saying "Housekeeping," and ensuring vacancy before
entering.
 Replace guest amenities and supplies in rooms, such as toiletries,
glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry
bags according to standards.
 Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g.,
towels, bathrobes) with clean items, following correct bed making and folding
standards.
 Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink,
and mirror.
 Remove trash, dirty linen, and room service items from room and
balcony/patio.
 Check that all appliances are present in the room and in working order
(e.g., hair dryer, television and remote, DVD player, microwave).
 Straighten desk items, e.g. newspapers or magazines, furniture, and
appliances and restore to original positions.
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
 Dust, polish, and remove marks from walls and furnishings (e.g.,
appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance
door).
 Vacuum carpets and performs floor care duties (e.g., in guest rooms and
hallway).
Special cleaning of the day to be performed.
 To report any faulty electronics, lights, plumbing, telephone etc. via
GXP/IVR to the maintenance department / Housekeeping Supervisor as well to be
filled in the respective room checklists.
 Change the room status as appropriate, e.g. occupied clean, vacant pick
up etc.
 When the section is completed, the carts & HK pantry to be arranged
 To provide a Turn down (Nightly Refresh) service as per the Marriott
standard.
Responsibilities while cleaning Public Areas:
 Clean public and employee restrooms and showers, including stocking
bathroom with adequate paper goods and soap, cleaning all surfaces, and
emptying trash.
 Clean glass (e.g., windows, mirrors) in public and employee areas by
removing dust, spots, and smears.
 Clean floor surfaces in public or employee space using designated
chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum,
extractor, shampoo machine, stain remover).
 Dust surfaces in assigned area, including furniture, fixtures, woodwork,
pictures, public or house phones, fire extinguisher boxes, exit signs, and air
vents.
 Empty trash containers, ashtrays, and ash urns in public areas into
proper containers for recycling or disposal.
 Inspect condition of furniture for tears, rips, and stains and report
damages to manager/supervisor.
 Clean and maintain lights by wiping lamps, light fixtures, and light
switches, checking that they are in proper working condition, and reporting
burnt-out bulbs.
 Perform cleaning activities within the property as directed by the
supervisor with proper use of equipment and materials for maintaining a high
standard of hygiene and appearance and in accordance with the laid down
procedures.
 Complete routine cleaning activities within the area of responsibility
within the specified timeframe and in accordance with the laid down
procedures
 Ensure that all cleaning equipment used are regularly cleaned and in safe
and working condition and they are returned to their original location so that
it is easily accessible for the next shift.
 Ensure that maintain all cleaning tools etc. in good condition. Returning
them to their original stores to avoid any delay for the next shift.
 Inform the supervisor of any additional maintenance, cleaning or repairs
that has to be conducted.
 Report the items or valuables found on the property in order to help
maintain the reputation of the property.
OTHER
Safety and Security
 Report work related accidents, or other injuries immediately upon
occurrence to manager/Shift leader.
 Follow company and department safety and security policies and procedures
to ensure a clean, safe, and secure environment.
 Notify Loss Prevention/Security of any guest reports of theft.
 Policies and Procedures
 Follow company, hotel and department policies and procedures.
 Follows Marriott International Hotels Limited Regional Office policies and
procedures
 Protect the privacy and security of guests and coworkers.
 Maintain confidentiality of proprietary materials and information.
 Ensure uniform, nametags, and personal appearance are clean, hygienic,
professional and in compliance with company policies and procedures.
 Protect company tools, equipment, machines, or other assets in accordance
with company policies and procedures.
 Perform other reasonable job duties as requested by Shift leader and
Management.
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
 Working hours as required to do your job but normally not less than ‎48
hours per
Laundry/Dry Cleaning Processing & Distribution
 Distribute clean uniforms to personnel according to company
specifications.
 Send damaged uniforms to appropriate location (e.g., seamstress,
Housekeeping, outside vendor) for repair.
Sewing
 Mend, repair, and alter guest clothing and employee uniforms by hand
stitching, applying adhesive patches, or using a sewing machine.
Other
 Performs other related task as assigned by management.
 Complies with Marriott International Hotels Limited Continent Office
Policies and Procedures.
 Working hours as required to do your job but normally not less than ‎48
hours per week.
Manager 's Name: …….…………………………………… Associate Name……………………………………...
Signature: …..……………………………………………... Signature: …..…………………………………………
Date: ………………………………………………………… Date: ……………………………………………………
Housekeeping Attendant-Special Projects
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.